Reviews of The Westin New York at Times Square

Disappointed by Poor Coordination Despite Great Location The location is fantastic, and the room was clean and comfortable. However, I faced major frustration during my stay. I extended one night under a separate booking and informed the front desk in advance. Despite assurances, I was locked out of my room twice and had to go up and down multiple times—only to be told they hadn’t taken my credit card. On top of that, the shower gel wasn’t refilled. For a hotel of this standard, such lapses are unacceptable. The manager did offer free breakfast for two as service recovery, which I appreciated. Still, coordination needs serious improvement.

Super comfy beds and nice location and view from the hotel super duper love to stay and will going back there soon 🤩🤩🤩🤩🤩🤩🤩🤩🤩🤩

Great location. Comfortable bed. A little bit expensive.

Great location and hot uograde to suite at higher level.

Close to all shops, times square and subway. Had a great time here. They offered free vouchers to some sights.

The location is accessible to almost everything. Love this place. Would definitely stay here again for my next visit.

It was a very good experience, Will definitely use them next time we visit to NYC.

Customer service specially at the reception desk was very poor - they would never say please or Thankyou. If you ask a question it’s too much trouble or work for them. Overall experience was good but customer service is something that you need to take as a grain of salt when you visit /stay here

Great location. Basic amenities and sufficient room size.

Location is good with decent view from the room. Room is good and clean.

Location is fantastic with decent view from the room. Room is huge and relatively clean but amenities is so so for a 5 star hotel.

Great experience all around!

close to theaters

As expected; everything from reception to breakfast and everything in between gets 5 stars.