Artel Hotel by the Red Collection Times Square

Artel Hotel by the Red Collection Times Square Reviews

Artel Hotel by the Red Collection Times Square

305 West 39th Street, New York, New York State, 10018View Hotel Details
Artel Hotel by the Red Collection Times Square
Artel Hotel by the Red Collection Times SquareArtel Hotel by the Red Collection Times SquareArtel Hotel by the Red Collection Times Square
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Artel Hotel by the Red Collection Times Square Guest Reviews

3.6/5
41 Reviews
Verified reviews
Location3.6
Amenities3.5
Service3.6
Cleanliness3.5
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Positive reviews(32)
Negative reviews(9)
matsumura nana
King Room
Checked in Mar 2022
Travel with friends
2 Reviews
3.5/5
Posted on Mar 9, 2022
Very good location.
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Guest User
Checked in Apr 2023
Other
1.0/5
Posted on Apr 10, 2023
Booked the hotel (for 60 people) in December as we were going to stay there for a week in February, paid our deposit, but then we got a message in January that the hotel closed down, so we had to find another hotel to stay at. We found another hotel, but now we are struggling to get our money back from this hotel. They won't repay our deposit money and it is quite a lot of money as we booked for 60 people! The only way possible for them to pay back is by check, but we cannot receive checks in our home country (Norway). I have tried asking several times if they can repay our money in other ways than a check, but they are little of help.... Don't stay at this hotel; they are not customer service friendly!
Guest User
Checked in Feb 2023
Other
5.0/5
Outstanding
Posted on Feb 9, 2023
Great location! Restaurants and cafes were within walking distance. Subway was just 3 blocks from here. easy transfers to LGA. This was a no-frills hotel, but the employees were very friendly and helpful. Four of us shared a room with private bath. I'd stay here again!
Response from Property: Dear Ginny We want to thank you for taking the time to post a review of your stay. We truly appreciate your comments regarding the convenience of our location and the friendliness of our staff. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. Thank you very much for providing us with your feedback. We do hope you will choose to stay with us again so we can have the opportunity to provide you with another great experience. Sincerely, Devorine - RediResponse Specialist
Guest User
Checked in Feb 2023
Other
5.0/5
Outstanding
Posted on Feb 9, 2023
Bella was great!!! She great us and explained everything and let us do are checking early. It was a excelente experience. The place is fun and colorful, in the outside and inside. I will recommend to people.
Response from Property: November 11, 2022 Good Afternoon Kiaral, Wow so delighted that you had a good experience here at Artel Hotel, Times Square. We truly appreciate your business and thank you for mentioning Bella, we are very fortunate to have her on the team. We appreciate your recommendation and don't forget to reach out to me personally the next time you require accommodations here in the "Big Apple". Best Regards, Thomas Carpenter, General Manager tom.carpenter@artelhotel.com
Guest User
Checked in Feb 2023
Travel with friends
5.0/5
Outstanding
Posted on Feb 9, 2023
This place is awesome I was worry about some of the reviews on here but my experience was pretty good Bella is very nice and great personality she always smiling and interacting you feel welcome and love by all the staff. I love how they have answers for every question. My next trip I will most certainly stay here again thank you Artel
Response from Property: November 01, 2022 Good Morning Crisnicey, Wow thank you so much for your recent feedback we do aim to please and glad you left Artel Hotel, Times Square with a satisfying experience. We do appreciate you mentioning Cynthia and glad that you will rebook. Please do not hesitate to reach out to me personally the next time you require accommodations and thank you for your business. Best Regards, Thomas Carpenter, General Manager tom.carpenter@artelhotel.com
Guest User
Checked in Feb 2023
Solo travelers
5.0/5
Outstanding
Posted on Feb 9, 2023
The front office supervisor Bella is one of a kind I will definitely come back and refer my friends and family I love it here I love the people and everything the art the environment the clean room clean towels clean bathroom and great customer service
Response from Property: November 01, 2022 Good Afternoon Jahh, Firstly thank you so much for you recent visit to Artel Hotel, Times Square. We truly appreciate you noting our housekeeping team as well as Cynthia we are fortunate to have a good team. We thank you for your business and please email me directly the next time you require accommodations here in the "Big Apple". Best Regards, Thomas Carpenter, General Manager tom.carpenter@artelhotel.com
Guest User
Checked in Feb 2023
Travel with friends
5.0/5
Outstanding
Posted on Feb 9, 2023
I must say when we first arrived the strange people outside were a bit concerning but upon meeting the front desk team, it was worth it. We came to celebrate my besties birthday and enjoyed our stay so much. We’re not from New York so we felt a little lost. Thank you to KeKe and Trudy who helped us out!!! They were so sweet and gave us some good advice. Thank you Artel! We’ll be back!
Guest User
Checked in Dec 2022
Other
1.0/5
Posted on Dec 23, 2022
I checked into this hotel for 1 night from November 26 to November 27. I booked it through Priceline and when I got there I was told I had to put down a deposit. Days passed by and my deposit was not returned. I called this business to ask about my refund but was told to wait 7 to 14 days. I called back again after 14 business days and I was told that my refund was processed the day I checked out. I still haven't gotten my deposit money back and every time I ask for a written email saying that they processed my refund, I am told that they can't do that and that they can only send me the receipt. The staff is very unprofessional on the phone and at the facility. I would not recommend this place at all. Not worth it. You're better off staying at a better,cleaner hotel where you'll be able to get back your deposit.
Response from Property: Dear Valued Guest, Thank you for taking the time to tell us about your experience at the ARTEL HOTEL BY THE RED COLLECTION TIMES SQUARE. We are sorry you had a less than satisfactory experience. Please accept our sincerest apologies the encounter you described. In regards to your refund, to further discuss this matter you can contact our Guest Relations department by dialing 1-800-554-4555 for further assistance. It is our primary aim to give you a five-star experience, and it is disheartening to hear that this is not the impression we left you with. Thanks to your feedback we can work to improve the guest experience and the quality of our services. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Very truly yours, Samantha RediResponse Specialist
Guest User
Checked in Dec 2022
Travel with friends
1.0/5
Posted on Dec 22, 2022
Unfortunately the artel hotel closed during our NYC stay leaving us with no accommodation for our dream girls trip to New York in December 2022. What was becoming an extremely worrying time for our group was quickly and efficiently remedied by Tom Carpenter, the general manager of the artel hotel. Tom went above and beyond to find us suitable alternative accommodation, with short notice at such a busy time. Our holiday disaster was avoided with thanks to Tom. We wish you all the best for your journey after the Artel hotel.
Response from Property: Thank you for taking the time to leave a review, Valued Guest. I am sorry that the closing of the property, hindered your plans. However it was great to hear that Tom went above and beyond to ensure your accommodations were successful. Thank you for your well wishes. Happy Holidays and we do hope we would be able to host you at any of our other brands in the future. Sincerely, Samantha RediResponse Specialist
Guest User
Checked in Dec 2022
Family
1.0/5
Posted on Dec 16, 2022
Traveling all tye way from South Africa. Flying on 17th Dec but booked at Artel from 22nd. I saw a post om Facebook where someone said their booking was cancelled as Artel is being used as a homeless shelter now. We then emailed the hotel on 15th December to enquire. We were then told yes they closing on 16th and we must make alternate arrangements! If we didn't ask we would have not known. Our budget and trip was planned around the cost of Artel which was booked months ago. They were rude on their response to booking com. Saying they will not assist with reaccomodating us. Booking. Com also failed to find us similar accommodation at this late stage especially where prices have sky rocketed. We were forced to book something more expensive now which we could not afford to and this has totally ruined the excitement of our trip. Shocking and appealing s3rvice from an internetational hotel in New York. Cannot believe they take your bookings but no decency to advise you in advance that they are closing or assist I. Reaccomodating.
Response from Property: Dear Valued Guest, Thank you for the feedback about your recent stay at our hotel. We are sorry you had a less than satisfactory experience, prompting your 1/5 rating. We strive to provide guests with the best customer service and all the comforts of home, so I am disappointed to read the encounter you described regarding reservation cancellation due to hotel closure. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely, Chirell RediResponse Specialist
Guest User
Checked in Dec 2022
Family
1.0/5
Posted on Dec 15, 2022
We got an email today saying they cancelled our hotel bc the WHOLE HOTEL IS CLOSING TOMORROW. They didn’t sound sorry at all. It’s NYC before Christmas WHERE ARE WE SUPPOSED TO GO. HORRIBLE SERVICE. We got a sorry can’t help you??? *** is that??? HOW ARE THEY ALLOWED TO DO THAT? IS THAT EVEN LEGAL??? DO NOT BOOK HERE EVER. Because all they could do was send a cancellation email? And WE had to call to be like we didn’t cancel and they were like yeah lol the hotel is closing our bad. They have not given us an alternative room somehwhere else. We are from out of state. ABSOLUTELY DISGUSTING. I literally cannot believe this. I AM APPALLED AT THIS SERVICE
Response from Property: Dear Valued Guest, Thank you for the feedback about your recent stay at our hotel. We are sorry you had a less than satisfactory experience, prompting your 1/5 rating. We strive to provide guests with the best customer service and all the comforts of home, so I am disappointed to read the encounter you described regarding your reservation cancellation due to hotel closing. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. It would be our pleasure to have you stay with at any of our other properties in the future to show you our positive strides taken to enhance your experience with us. Sincerely, Chirell RediResponse Specialist
Guest User
Checked in Dec 2022
Family
4.0/5
Very Good
Posted on Dec 11, 2022
We were on 20th floor fantastic view great location , comy beds, great air conditioning , good shower fast elevator , don't let the concrete floors put you off they were clean and Jeffery was lovely very helpful . Basic but great for the price
Response from Property: Dear Valued Guest, Thank you for taking the time to share your feedback regarding your experience. It is so rewarding to read that you had a great encounter with us and we truly appreciate your kind remarks about our comfy beds, great location, good shower, air conditioning and fast elevator; however we apologize that the flooring wasn't to your liking. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services and provide our guest with all the comforts of home. We appreciate your business and can’t wait to see you Under Our Roof soon, where we can continue to offer you a clean and comfortable stay at an affordable price! Sincerely, Chirell RediResponse Specialist
Guest User
Checked in Dec 2022
Solo travelers
5.0/5
Outstanding
Posted on Dec 7, 2022
Artel is the best value in the area - good/clean accommodation, central location, and nice touches like fresh coffee and hot water in the lobby. The best part was the service. I left a tablet in the room and Marcus from the front desk shipped it back to me promptly without a surcharge/handling fee. Really appreciate the staff going the extra mile - would stay there again!
Response from Property: Dear Aixyno, We appreciate your comments regarding your recent stay at the Artel Hotel Times Square. We always enjoy hearing about the positive experiences our guests have at our hotels. I am happy to read your remarks about our well-kept property along with our friendly and hospitable staff that went the extra mile to ensure of your satisfaction. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. I will make sure to share your kind words with the rest of our team. Please know that we value you as our guest and appreciate your feedback. Thank you again for sharing your review and we can’t wait to see you under our roof soon, where we can provide you with another great experience. Sincerely, Gabrielle RediResponse Specialist
Guest User
Checked in Nov 2022
Family
5.0/5
Outstanding
Posted on Nov 18, 2022
Family of four stayed for five nights. Two rooms. Very clean, plenty of towels,microwave and fridge in room. Tea/Coffee 24/7 in reception area. Staff were lovely and very helpful. Great location only a few minutes walk to Times Square and Grand Central.
Response from Property: Dear Valued Guest, Thank you for taking a moment to leave a review. Myself and the staff at the Artel Hotel Times Square appreciate your 5/5 score following your stay. I am thrilled that you were pleased with our helpful staff, the convenience of our location and the adequate amount of amenities in your room. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. Positive guest feedback like yours is always an encouragement to our staff as we strive to continuously improve the quality of our guest service. Thanks again and we can’t wait to see you under our roof soon, where we can continue to offer you a clean and comfortable stay at an affordable price! Sincerely, Gabrielle RediResponse Specialist
Guest User
Checked in Oct 2022
Other
1.0/5
Posted on Oct 30, 2022
WORST HOTEL I have ever experienced. The room was small. Only one of the four beds had a duvet. There was no carpet in the room, just a dirty concrete floor. I suspect the carpet had been removed because of damp. VERY noisy. Me and my three children barely slept. The AC/heater was so loud and the control panel did not work so we had to unplug it and open the window. The plumbing was also very noisy, with pipes clanking and hissing all night. Our door opened straight on to the lift lobby/reception area so was very noisy all night with guests coming and going. We could hear every word of people's conversations and the lift is old and noisy. The reception staff were chatting loudly all night and had the tv on. At 11.30pm a member of staff started vacuuming the lift lobby and reception. I got dressed and went out to ask him to stop. He completely ignored me. The girl on reception asked what the problem was. I explained the issues with noise etc and that the room was not fit for purpose. I asked for a refund and that I would go and find alternative accommodation. She could not refund because we had 'used the beds'. Rude and unhelpful. Ruined our two days in New York. I will not be using *********** again as they were offered no help or compensation.
Response from Property: October 31, 2022 Good Morning EPG, We truly apologize for your bad experience we are working through some issues in regards to the noise pollution and we truly apologize that we are unable to provide you a difference location in the building besides our rooms in the lobby. As for my staffs unprofessionalism, that is completely unacceptable. Please if you have time just reach out to me directly I would like to hear more about your experience and extend a 50% discount on a future reservation to make up for your bad experience this past weekend. Best Regards, Thomas Carpenter, General Manager tom.carpenter@artelhotel.com