Guest User
March 11, 2024
Airport shuttle: - There is a public telephone at Federal Circle Station, for contacting hotels to request the shuttle. The existing Super 8 contact (2 dial number) is incorrect. I called 3 times and they answered from another hotel. I managed to establish contact with Super 8 Hotel, asking for help from a stranger who gave me his cell phone to call the hotel. - After establishing contact, we had to wait about 30 minutes for the pickup. However, during those 30 minutes, other hotels made their pickups (with the same vehicle and the same driver) doing 3 rounds. - The day after, transfer to the airport was schedulled for 11 am. We and two more persons had to wait untill 11.15 untill someone decided to drives us back. And first of that, we had to assist a long discussion between the recepcionist and the driver, in a foreign language. - Driving back to Federal Circle owed nothing to a competitive race. - The bus has had better days. No dinner. We arrived at 9pm (as previously informed): restaurant closed. 1 option: to walk and look for a Seven Eleven or a Burger King on a suspicious neighborhood. Breakfast: - Booking informs on the website and on printed booking that breakfast is included. However and for our surprise, hotel recepcionist tells us that breakfast is not included and gives us a small "take away package to eat in the room" - quoting. So this was the breakfast: 1 orange, 1 apple, 200 ml apple juice and 1 energy bar. After claiming for the breakfast and we where 3 (me, my wife and a 4 yeard old kid) the recepcionist told us that Booking was aware of this mostly because they shutted down the restaurant services since Covid breakdown and we had to sort it out with Booking. - After complain with Booking, it was told to me that I had to sort it out with the Super 8 Hotel. - After a few messages exchanged with Booking customer service and after threatening with an unfriendly post, Booking decided to reward me with $25 only.