Best Western Jamaica Inn

Mattress so thin I feel like I’m sleeping on wood. No towels in the room. Had to go down to office to ask for towels . Room and halls stink

When you thinks getting money by way or other is the right thing to do because you post something in refunds policy yes you maybe can get the money for. The customer whom flight was cancelled d he lost more than the greedy hotel can imagine we as humans we still feel the other pain and suffering so we act as humans and not Machines The question getting money in such Wayne legal but for sure inhumane for sure (it was just 119$ and just few hours after the allowed period just 3 hours ) and they never pick up the phone that night My self my family and all friends I know we will never recommend this hotel for being establishing the greedy bloody business

No light from above in the room, only from nightstand. Loads of mold both in room and in the water closet. The AC unit was loud and in the way and traffic outside aimed their headlights towards the window so even with curtains it was like flashlights all throughout the night. The overall feeling was so bad that we even left before breakfast.

The hotel is a bit older, but it seems to be well kept. The front desk staff was very nice. The bed was comfortable. My complaint is that it is located right along the Van Wyck Expressway so there is so much traffic noise! I could not sleep because of all the traffic noise. I've lived in NYC, so I'm accustomed to noise, but not on the inside. Most window panes are double insulated to keep the noise out, but this hotel has obviously not invested in those window panes. My 2nd complaint is that maintenance [tried to] opened my door one morning at 10 AM to fix drapes while I was asleep. Fortunately, I had the bolt on the door so they were not able to enter. I had the "Do Not Disturb" sign on the door, so I'm not sure why they thought it was ok to enter. He said that he knocked, but I'm a light sleeper and there was no knock. I heard them outside the door, but didn't realize they were just going to enter. It startled me, so I screamed and they hurriedly left the door. He later apologized after I went to the front desk to complain. If there's a sign on the door that says do not disturb, DO NOT DISTURB!

Waz cool and quiet Only problem I couldn’t find the Breakfast room. Not even a sign to direct you

The location is good and room is clean. Certain equipment doesn't work and needs repair, example the shower switch, the sink drainage is kind of partllialy blocked - doesn't drain well. The window and curtains don't block the sound from the highway during night.

Had a flight in the AM. Coffee machine should be upgraded to kcups as is more higienic. Lady at the front desk was polite and welcoming. To get a coffee outside is kinda far, you will have to walk miles. The location and price is good. A fresh coat of paint, a good wipe down to the light switches and fresh scent diffusers would work wonders. I like that have they had a vending machine right on the hall.