Explore Other Travelers Reviews of New York Hotels

M Social Hotel Times Square New York
4.1/572 Reviews
Times Square
Overall, I had a good experience in the hotel. The rooms are rather pricy but that’s normal in NY, especially if you have a room overlooking Times Square. The staff is (mostly) friendly and courteous. There is a 10$ voucher that you can use every day in the bar. They hotel has room service which is not a given in NY after the COVID related down scaling of services in hotels due to lack of guests and staff. The food is OK, though the quality and quantity varies from day to day. Be careful with your laundry service. I overlooked that the day I was handing in my laundry was a holiday and I was charged a hefty $140 for a few underwear, T Shirts and socks due to an additional holiday/Sunday fee. However, after raising the matter with the hotel manager - who handled the matter in a very friendly and professional manner unlike the operator I spoke to first - a discount was added to my bill that compensated for the additional holiday laundry fee. Since it was me that had overlooked the holiday, this was a nice and welcome gesture that I much appreciated. Overall, the hotel can be recommended though the rooms are a little too small for the price. They are, however, modern, clean and comfortable.
The Gotham Hotel
4.2/5102 Reviews
Times Square
We stayed here during our trip for five days. This was our first time in New York City and it was exceptional. Since it was the first time visiting, I spent weeks researching hotels looking at neighborhoods, reviews, room types, everything! I’m so happy we decided on The Gotham! From the front desk to the restaurant there were no issues. Everyone was very helpful, attentive, and kind. The pictures are exactly like the rooms. We stayed in the king balcony room on the back side of the building which was really cool and quiet. We also stayed in the queen balcony room because we didn’t do our dates correctly lol and thankfully they had a room open. Looking out on the balcony in the queen room was awesome. We are returning over Christmas and have rebooked the queen balcony room and I can’t wait! This room is noisier but it’s not to the point of not being able to sleep. My husband and I live in the country surrounded by cow fields so if I can sleep with the noise level anyone can!
The Jewel Hotel
4.4/5107 Reviews
Times Square
The hotel is in the city center, good location. It is convenient to go to various attractions in New York. But the facilities are a bit old. The bed is not very comfortable, too soft. It sunk in the middle.
The Westin New York at Times Square
4/5101 Reviews
Times Square
Customer service specially at the reception desk was very poor - they would never say please or Thankyou. If you ask a question it’s too much trouble or work for them. Overall experience was good but customer service is something that you need to take as a grain of salt when you visit /stay here
The Hotel at Times Square
3.8/544 Reviews
Times Square
Hotel location is good, near Times Square, not far from the Empire State Building. I charged another $ 87 for two days, and Ctrip reminded me of $ 40 a day, which is estimated to have risen again. That adds up to almost $ 200 a day.
W New York - Times Square
4.3/570 Reviews
Times Square
Great location for a person seeking the heart of Times Square. There are various levels of rooms so don’t be offended if you don’t book a city view and then get a window with a view of a building. The entrance was decent, yet for a W hotel, I never saw a doorman on site. We never had staff assist us with our bags either. The initial impression after the primary door is decent. They turned it into an sort of underwater experience. With this being said the four nights we stayed there I also never once saw a security guard as you first enter leaving a bit of safety concerns up for grabs. From there you have to catch an elevator up to the main lobby which is nicely decorated. Upon checking in don’t expect to be greeted with a smile (even if you have rank as a bonvoy member). Just get your key and go. As for the room the overall appearance is dependent upon the level of room you choose, so to be impartial I won’t give my opinion on the rooms. I will though, continue to comment on the lackluster service as that aspect should be stellar across the board. Upon asking for recommendations for the city we were handed a crumbled, partially torn paper with a generous number of locations, no additional information was provided by the staff. The night before checking out I found myself in need of a razor. I called guest services and they advised they’d be able to provide one. 40 minutes had passed and still no razor. After burning much time just waiting, I decided it would probably be faster for me to walk to CVS buy one and come back (which it was). Again, I mention the location is prime Times Square making every item the hotel forgets to bring you, easily found and easily accessible by foot. The cocktails at the “Living Room” bar are horrible. They range from $20-25 per cocktail and if you light a cigarette near it, you’ll probably catch on fire from the amount of unshaken liquor in the glass. A heavy pour isn’t always a good pour especially when you’re looking to actually be able to walk the city. We have the living room bar 3 tries before deciding to just have our first set of cocktails outside of the establishment. A benefit is that the W gives you $25 to spend at the bar daily with your $25 resort fee. For the first time in my life free wasn’t actually better. I really would love a call from someone at the establishment as I am certain the experiences my wife and I dealt with are not the “norm”. Overall, do not recommend. I would recommend The NY Marriott Marquis.

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Number of hotels6,998
Number of Reviews 41,634
Lowest PriceUS$97
Highest PriceUS$6,717
Average Price(Weekday Night)US$512
Average Price(Weekend Night)US$556