Guest User
November 12, 2023
Despite booking 3 rooms months in advance for a birthday celebration, and contacting the hotel prior to our arrival , they messed up the booking. No keys ready for any of the rooms despite there being a pile of others sitting on the reception desk. And I was assured twice by someone called Darren that my request to have the 3 rooms as close together on the first floor ( I was aware there was no lift), and I was nursing a knee injury would be accommodated, this was a total falsehood, as the rooms we were eventually allocated were two rooms on separate corridors on the top floor, and one down on the first floor.We couldn't have been further away from each other if we had tried, and the double set of stairs were a real trial for me. However we were met with total indifference at the reception desk when we queried it, and were offered a room with a sofa bed instead,sorry but after booking months in advance, I didn't want a 'make do' room I wanted what I booked. The room itself was well presented, and clean, though our bin hadn't been emptied , and a rotten bath panel with peeling paint was unsightly, how much would it cost to replace, very little I would imagine ? The receptionist doubled up as the bar tender never have I seen this in a larger hotel before, so you had to go to the reception desk to call someone every time you wanted a drink.The saving grace and the reason I give 3 stars , was the excellent service, and Indian food in the on site restaurant, and a decent breakfast the following morning.The rest needs some serious reorganisation,in order to to bring it up to a standard that most people would expect.