OYO Newcastle West

The rooms are ok, that’s about all I can say positive, The staff seemed to be on ***** and quite intermediating. wouldn’t recommend this hotel to anyone it’s not in a nice area of Newcastle and when we arrived yesterday at midday the hotel wasn’t even open for us to leave our bags.

Absolutely disgusting hotel! 🤢I never write bad reviews as I’m not like that but this has to be said. First of all we had to wait around for 3 hours trying to check in to our hotel in the cold. We had rang to ask when someone would be there to allow us to check in and they said they would be there and then they never came. We tried ringing but never answered the phones again. When we finally got to check in 6 hours later they told us we hadn’t paid even though we had so we had to repay as they wouldn’t let us in and we had to pay a £10 deposit for the room key! And there was MOLD EVERYWHERE! 🤢 In our rooms there was Mold on the walls, the bed covers and the ceilings all around. In our beds there was fleas and bed bugs we couldn’t even stay the night it was so disgusting 🤢 The bathrooms hadn’t been cleaned. We then went to check out as we couldn’t stay there and I asked for my deposit back on the room key he had asked for as if we lost the key we would have to pay the £10 back. I asked for this back and the man on reception started shouting at me and pointing his finger!!! Avoid at all costs - do not ever stay here!!!

Stayed here for 1 night as we were going to a concert. Yes okay its not in the best area of Newcastle but hey if you can get over that then great. Yes I admit we were a bit worried reading the reviews before staying that we actually looked at other places but to be fair we had a nice time. Yes its basic but its clean and they are helpful, we actually had a really great night sleep. What more could you want really its not the ritz its just a hotel/bar just outside Newcastle city centre with helpful staff. Thank you we enjoyed our stay

Had to book somewhere last minute for a work trip. Easily the worst place I have ever stayed and I’ve been backpacking in Australia. Unclean, the bedroom door didn’t shut or lock, I pushed the bed against the door and slept with the light on all night. Felt very unsafe in the area and if I had been travelling with my wife or family member I would have left immediately

Great value, modern, clean rooms, attentive staff, 20 min walk or 5 min taxi to the centre, quiet area. Not sure what the bad reviews are about - the place is not trying to be the Hilton - considering the cost of the room, it is great value for money ultimately. There is also a bar and a pool table if you have time to spend at the hotel. Thanks for a great experience

Hotel is shabby and unclean and in a very rundown area. We felt very unsafe coming back after the concert. No tea and coffee in rooms but if you wait 20 minutes for the hot water urn located in the bar to heat up then you can get tea or coffee. The room we stayed in was tiny with barely enough room for the double bed. We booked through ***********. Even though the terms were pay on arrival, the hotel took our money 3 days prior to arrival but we didn't notice this on the day and were asked to pay the amount for the room which we did. On arriving home, we noticed 2 charges for the same amount for the hotel. The payment taken 3 days prior to arrival was listed as Newcastle West Hotel and Bar. The payment taken on the day was listed as Clifton Hotel as were the drinks we bought in the bar when we came back from the concert. When we rang to make them aware of the error we were told it was Booking. Coms mistake and we should deal with them. When Booking phoned the hotel to ask about the mistake, the hotel denied all knowledge of their association with the Clifton. They claim we didn't stay at the hotel. We did.... Believe me you would not forget a stay in such an awful place!!! The hotel have claimed we stayed at the Clifton Hotel. We didn't. They are not to be trusted. For reasons known only to themselves, they have chosen to lie and double charge us for a one night stay. Dishonest people running this hotel!!!! If you have no option but to stay here, check your bank statement before you hand over any money. Or just don't bother and pay a bit more to stay in a decent hotel run by honest people.

This place as absolutely horrendous, we were screamed and and shouted at because I allowed a friend to use our toilet he never once asked us politely. He was also screaming at other guests he wouldn’t let check in because it was 22:10 but if he hadn’t marched up the stairs screaming at us he would of been there for before check in

The ‘manager’ was verbally abusing everyone who was here with me (keep in mind we were all girls). There was a couple trying to check in who weren’t from the area but he refused them for being a couple minutes late, so they were walking round the streets of Newcastle at 10pm at night to find another hotel. Felt very Unsafe and would recommend anyone not to go here.

Myself and a friend had bookings here, but our arrival was delayed due to severe train disruption. We tried calling the hotel numerous times with no answer and left a text message explaining that we would be very late. Upon arrival the person at reception said we were past checkin time and could not stay and nor would we be able to check-in for our following night's stay either during normal hours. It was a very unwelcome experience, and we had to scrabble around late at night in an unfamiliar city to find new accommodation. The hotel has recorded us a no show and kept the entire payment. The hotel's policy towards late check-ins and attitute towards customer service is shocking poor. I strongly recommend to avoid this hotel.