Best Four Star Hotels in Newcastle

The hotel was very clean , the staff very polite and professional. We stayed at the hotel because we went to see a stand up comedian in Newcastle that night and thought it would be nice not to have to drive home afterwards . We choose this hotel as the pictures looked great online and looked just as good when we got there . We would definitely stay there again if having a night out in Newcastle

Good experience at Sandman Newcastle, location is perfect which is just above the Metro station St James, easy to go around the city, also in a walking distance to the monument easy access to shopping area and many restaurants, staff members are friendly and helpful. Nice restaurant and supermarket in the neighbourhood. The room even equipped with oven and fridge . Recommended strongly

The traffic is very convenient, four or five minutes to the subway station, the hygiene is relatively clean, the room is a common problem in British hotels, but it is acceptable, what's the problem. There are many TV channels, and there is no way to cast the screen. The only downside is the internal design. I hold a big box in it and go around in circles. I'm dizzy.

We are in the IHG club and have therefore stayed at other Indigo hotels. This was our first visit to Newcastle. We got off to a bad start because when I tried to phone the hotel prior to our arrival I was put into an endless loop which didn't get anywhere. I eventually had to contact Indigo Central who had the same problem getting through. Someone from the hotel did then contact me however and apologised that there were issues with the telephone system. Not a good first impression however. The other issue we had was with the room cards which I had to have re-calibrated a total of five times in the two days we were there. We were eventually told that if we kept them in the same pocket as a mobile phone or in its vicinity this would stop the card working. This is not an issue that we recall having had elsewhere. The room was modern and comfortable, as was the bathroom. We found the mattress to be on the hard side. There were plenty of plugs, there was adequate lighting and a room safe. Tea, coffee and biscuits were provided as was a fridge with bottled water. We ate in the hotel on our first night and found the food to be very good. We had been confused that within the hotel itself there were signs referring to a Marco Pierre White restaurant, but it turned out that this had closed. The restaurant is now the Grainger. There was a good choice of self-service breakfast, and also a cooked menu. So the positives outweigh the negatives, and we would probably stay here again if we came back to Newcastle.

I stayed 4 nights as part of a National Coach Holiday trip, with Bed Breakfast and Evening meal included in the package. The location of the hotel and the communal areas cannot be faulted, and all areas were very clean. The staff were helpful and friendly. The big disappointment was being told that we could not get our evening meal until 7.30pm. We had to pre book from a 3 course menu on arrival and subsequently each evening. 7.30 pm was late for a lot of us, being of a mature age! Also service was badly planned as the waiting staff came out and went round the room asking who was having which dish. This not only took a lot of time and also some people forgot what they had pre -ordered. With 3 courses to serve we did not finish until 9pm. This is not the waiting staff's fault, but bad management practice. However on the fourth night, all was chaos. two more coach parties had been booked in and there was mayhem, and a near riot in the dining room with about 160 people trying to get seated. it was after 8pm before service started, again not the fault of the staff. A lady on our table did not get her starter at all. I think she was quite relieved as Bruschetta does not consist of a lump of soggy brown bread, a roughly chopped tomato, some thick slices of onion, and the half dead and wilted salad greens which were served with most meals. No apology from the management. Breakfast was excellent. The rooms were a good size and were clean, but the bathroom was shabby, chipped bath and basin and a toilet seat that was not very secure. The beverage station did not get replenished until Thursday, and the dirty mugs did not get replaced throughout our stay. The. basin tap broke on Thursday morning, which I reported, but it did not get fixed. Can't fault the staff, but working practice and management leave a lot to be desired. Thank goodness for my fellow travellers, whose friendship and brilliant sense of humour made it all worthwhile. Also thanks to National Coach Holidays and our driver.

Excellent stay, perfect location for Utilita Arena to watch Peter Kay. Great sized room, nice and clean, reception staff very helpful but definitely go to Ginos restaurant in the hotel, it was amazing for dinner. Breakfast was a let down however, everything gets taken away at 10am, coffee machine was playing up so every option was cold due to the milk pump apparently! Check out is not until 12pm so why so strict on breakfast closing right on 10am - I do understand the lunch service kitchen staff might have to start perhaps? Definitely recommend and will stay again - and go back to Ginos!!

Good location. 8 - 10 mins from train station. Located at city center easy to access anywhere to China town, shopping mall and restaurants. Staff is cool without smile face, quick check in and check out. Room is clear and good size for big luggage. However a bit noisy at the night time because there’s a disco next to the hotel, weekend will be party at the night til late. Overall is good for us and will consider to stay next time.

I went to the county hotel for a weekend away with my partner we went to check in staff were friendly and accommodating very pleasant went up to our room it was very clean and well layed out the bed wasn't to hard or soft the hotel its self is in an ideal place very close to all activities we booked a table in the Hudson restaurant in the hotel again I was blown away with the service all staff were so friendly and food was fantastic we also had breakfast included in room price the price was cheap for 2 breakfast all you can eat continental especially in a 4 star hotel food was beautiful we will defo be going back

A GEM find for me. I stayed two nights. Was not that cheap but compared to my recent Marriott stays this was a true diamond. I am not a rail enthusiast but love travelling and this just ticked all the boxes. I emailed days before I came requesting a railway station view. I did the same at Leeds Marriott but they let me down so much. So arrived at reception and this lovely lady checked me in and carefully looked at the plan. The room allocated was not ready, but she found a room 403 for me. One negative about reception. There was a car being driven into the foyer. The toxic fumes were so bad and what a very stupid thing to do. I have heart failure and could feel it effecting me , I dread to think how the staff on reception felt. Absolutely foolhardy. I entered my room and was so excited. Lovely clean , modern room. A ceiling to floor window with a view of the train station of Newcastle Central. The bathroom had a bath unlike Leeds marriott and had a walk in shower too. Brilliant. There was hdmi facility for the tv and welcome pack. Everything I needed. Room service was good too. Breakfast on both days was very nice, with oat milk and lots of fruit. Good offering Well done Crowne plaza

This was a fabulous stay All Staff are a credit to the hotel, with spacious rooms, cleanliness top notch, everything you could need and require in your room, so many items that you would not even realise you would need was in the room, I liked the fact had a small functioning kitchen with hob and dishwasher, a recliner sofa to watch TV from, even tissue on the coffee table, instructions for the appliciances, cleaning products and safe... When I say they have thought of Everything I meant it! It like home from home. The Rooms were comfortable, beds were a great size and so comfortable, very clean and fresh linens, big bathroom, good view from the floor we stayed on, breakfast was buffet style but well thought out and food fresh and hot, staff attendance was good ratio and they were attentive and very cheerful and helpful, also parking was a good price as well. I was also impressed with the fact of small details like a 24hr pantry shop which perfect for family guests, quieter seating/dining area for guests who don't have children, children area, radio on for a cheerful breakfast experience. Lots of little details and extras is what made our stay a good one, we will definitely use the hotel again, 1 million percent I'd recommend this hotel to others as well, keep doing what you do because your smashing it! And all at a good fair price as well!! A must try!