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Comfort Inn Newport News/Williamsburg East
3.8/597 Reviews

Comfort Inn Newport News/Williamsburg East

Newport News|2.82km from Lee Hall Mansion
The only thing I liked about this hotel was the clean rooms. Everything else: a major disappointment. We checked in Thursday 7/21, and the front desk computers were down. The front desk agent registered me by pen and paper, it took 25 minutes. When I went to my room, the air conditioner wasn't working, so I had to go back to the front desk and change my room (another 10 minutes by pen and paper). The air conditioning units in each room, lobby, and dining area were over 30 years old. The hotel itself (lobby, dining area, exterior building, landscaping, and parking lot) wasn't well maintained and didn't reflect the photos shown on the Travelocity website. There was peeling paint in our guest bathroom, and the furniture in the lobby was faded, dirty, and worn. The lobby computer was sitting on a desk that was bar high, but had a normal sized chair instead of a bar stool. The lobby computer also had unreliable internet connectivity. The bathroom had motion sensors that turned the light and fan on every time you walked in or past the bathroom. The front desk had staff who were visibly frustrated and unmotivated regarding the issues with the hotel. Two front desk personnel informed me they were on the receiving end of other angry, dissatisfied guests. The housekeeping staff wore regular clothes, not clothing indicating they were housekeeping; some of their clothes were untidy, and one of them was wearing jeans without a belt; his pants were hanging below his butt. Both ice machines were out of order. The website listed an outdoor swimming pool. but it was located at the adjacent hotel (a rundown hotel) next door and it was out of order. It didn't look like the pictures on the website. At 1215am Friday a front desk agent knocked on my door because they forgot I moved to another room. He needed to confirm that the room was occupied and not vacant. Breakfast had very few items, some of the items, such as fruit appeared frozen and almost rotten. I paid for two rooms for a total of $988 for an average cost of $165 a night. I rate this hotel as two stars. When it comes to hotels, first impressions and overall presentation are two key factors. Based on my three night experience, I won’t be returning. I did speak to the manager about the issues, and I received a $100 credit on my hotel bill. However, offering small credits pale in comparison to the overall issues of this hotel. The management and ownership seemed to care more about business than repeat business. When speaking to them directly, I felt they offered lip service, but no genuine concern for the issues with the hotel. I believe the issues I had with this hotel aren’t recent, and management nor ownership hasn’t taken any steps to improve the minor issues and the overall appearance and services of this hotel. Without an external inspection or audit, I feel the issues will be an ongoing experience for anyone who stays there.

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Explore Guest Reviews of Hotels in Newport News

Searching for hotels near Lee Hall Mansion? Compare room rates and reviews to find your ideal stay.
Newport News Marriott at City Center
3.9/598 Reviews
We have been travelling across The US for >60 days. Our hotel brand of choice is a Marriott. Unfortunately this one wasn't up to the standard we have come to expect. On checking into our room I identified that the remote for the tv wasn't working. It was the only evening we wanted to watch a film before bed (time-bound as related to our travel the following day). I called immediately to ask for someone to attend the room. Over 30 mins later (and a further call) a lovely gentleman arrived and confirmed the batteries needed to be changed, and later changed them. All of the waiting (around 45 mins in total) meant we missed the opportunity to order any dinner from anywhere. Not great really. On the plus side the parking was easy and the service in the restaurant for breakfast the following morning was outstanding.
Holiday Inn Newport News - Hampton
4.2/5100 Reviews
Clean and comfortable
Comfort Inn Newport News/Williamsburg East
3.8/597 Reviews
The only thing I liked about this hotel was the clean rooms. Everything else: a major disappointment. We checked in Thursday 7/21, and the front desk computers were down. The front desk agent registered me by pen and paper, it took 25 minutes. When I went to my room, the air conditioner wasn't working, so I had to go back to the front desk and change my room (another 10 minutes by pen and paper). The air conditioning units in each room, lobby, and dining area were over 30 years old. The hotel itself (lobby, dining area, exterior building, landscaping, and parking lot) wasn't well maintained and didn't reflect the photos shown on the Travelocity website. There was peeling paint in our guest bathroom, and the furniture in the lobby was faded, dirty, and worn. The lobby computer was sitting on a desk that was bar high, but had a normal sized chair instead of a bar stool. The lobby computer also had unreliable internet connectivity. The bathroom had motion sensors that turned the light and fan on every time you walked in or past the bathroom. The front desk had staff who were visibly frustrated and unmotivated regarding the issues with the hotel. Two front desk personnel informed me they were on the receiving end of other angry, dissatisfied guests. The housekeeping staff wore regular clothes, not clothing indicating they were housekeeping; some of their clothes were untidy, and one of them was wearing jeans without a belt; his pants were hanging below his butt. Both ice machines were out of order. The website listed an outdoor swimming pool. but it was located at the adjacent hotel (a rundown hotel) next door and it was out of order. It didn't look like the pictures on the website. At 1215am Friday a front desk agent knocked on my door because they forgot I moved to another room. He needed to confirm that the room was occupied and not vacant. Breakfast had very few items, some of the items, such as fruit appeared frozen and almost rotten. I paid for two rooms for a total of $988 for an average cost of $165 a night. I rate this hotel as two stars. When it comes to hotels, first impressions and overall presentation are two key factors. Based on my three night experience, I won’t be returning. I did speak to the manager about the issues, and I received a $100 credit on my hotel bill. However, offering small credits pale in comparison to the overall issues of this hotel. The management and ownership seemed to care more about business than repeat business. When speaking to them directly, I felt they offered lip service, but no genuine concern for the issues with the hotel. I believe the issues I had with this hotel aren’t recent, and management nor ownership hasn’t taken any steps to improve the minor issues and the overall appearance and services of this hotel. Without an external inspection or audit, I feel the issues will be an ongoing experience for anyone who stays there.
Oyster Point Inn & Suites
2.3/599 Reviews
This hotel is fairly decent and from what I experienced the man who I waited for then had to go and get seemed nice however, try not to need anything because getting someone is like a lottery. You have to wait or search for help and that cheapens the stay. I understand guests may need help and you have to leave the desk however, come back guests want to check in and others may need help also. I had a corrosive coffee maker and took it down in exchange for another one never got it called the next morning to speak with the manager hoping she would locate one for me but she claimed to be busy and never returned the call or made the effort nonetheless, my room was clean and other than housekeeping, manager Rachel and the front desk staff are off escaping duties, my opinion but it spoke for itself. Seems to me if they are so busy doing their jobs guests needs should be met and that big bag of trash sitting in the hallway for over a day should’ve been removed and not a fixture next to the elevator. Also since they have so much of a need to be away from the desk seems to me they would invest in a cordless phone which only proves my point they don’t want to be bothered. Best advice always be mindful when on a job that your being paid for because you never knows who’s watching.
Holiday Inn Express & Suites Newport News
4/5104 Reviews
I was totally disappointed on this trip. I booked a Standard King room and upon entering the room noticed that it wasn’t what I reserved. I was given the keys to a King Mobility roll in shower room (Handicap) instead. I spoke to the front desk who informed me that the 3rd party booked this evidently in error. My question was how, when my confirmation states, Standard King. 5 minutes later the front desk called and stated that there were no more Standard Kings left but they would accommodate me with a Standard Double if I like along with being offered complementary snacks since I was upset. I declined both, because I believe after I mentioned my confirmation number they went back, checked it and realized that the mistake was on their end. I will be in contact with Trip because there was a difference in price as I also mentioned to the front desk rep as well.
Microtel Inn & Suites by Wyndham Newport News Airport
3.3/597 Reviews
Make sure to book through a 3rd party to get cheaper rates. The rooms are not big so less luggage the better. Rooms are outdated but serve the purpose. Room has a mini refrigerator and microwave which is nice. They have a nice breakfast option of cereal, toast, bagel, waffle, muffins, fruit, coffee, orange juice, apple juice. There is an elevator available. The surrounding area has many dinner and shopping options which is really nice, some within walking distance.

Frequently Asked Questions

Newport News Travel Guide

On Trip.com, it's easy to search for hotels in Newport News. New and popular hotels in Newport News recommended by Trip.com. In Newport News, both areas with attractions and the city center are good places to stay. For trips in Newport News, you can choose hotels around the city center or accommodations near popular attractions.

Newport News/Williamsburg International Airport is the primary airport in Newport News. It's easy to reach Newport News. The city can be reached by plane, train, and car.

When visiting Newport News, you can choose from over 35 hotels with great reviews. The local average price is 74 USD per night. There are a variety of hotels to meet the needs of different types of travelers. There are 1 four-star hotels in Newport News at an average price of 81 USD per night. There are 17 three-star hotels in Newport News at an average price of 97 USD per night. There are 15 two-star hotels in Newport News at an average price of 56 USD per night. There are many well-known chain hotels in Newport News. If the comfort level of your trip is important, there are many choices in Newport News, such as hotels under the Days Inn brand. In Newport News, chain hotels such as Days Inn are one of the top choices among travelers. The Lodge at Kiln Creek in Newport News is a favorite among Trip.com users. Country Inn & Suites by Radisson, Newport News South, VA is also one of the most frequently chosen hotels.

In the city center of Newport News, you'll have easy access to Virginia Living Museum. You can choose attractions in Newport News that are perfect for a weekend getaway, such as Lee Hall Mansion, Endview Plantation. You can also visit top-rated attractions like Speed Club Center, Peninsula Fine Arts Center, USS Monitor Center. With a developed commercial area, visitors can head to Becky's Hallmark, Rolex for a great shopping experience.

Average seasonal Temperature

• Spring: 48.79°F during the day, 40.95°F at night

• Summer: 71.47°F during the day, 63.16°F at night

• Autumn: 81.18°F during the day, 74.16°F at night

• Winter: 57.6°F during the day, 50.09°F at night

Average seasonal Rainfall

• Spring: 44.212597 cm

• Summer: 39.05512 cm

• Autumn: 54.25197 cm

• Winter: 36.889763 cm

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