Best Western Premier® Hotels in Nha Trang

I got problem with my reservation but the staff help me to resolve and she did it well. I’m so appreciated with her so much. All staff were treated so nice and professional.

Since we came early than we expected, we asked for early check in, and they helped kindly. Facilities and workers were kind and room condition was also nice.

When checking in, It took several hours for our luggage to be delivered to our room. However, the hotel manager quickly resolved the issue and the staff member who had made the mistake also sincerely apologized to us. We are truly satisfied with the sincere response from the hotel staff. As a result, we had a very good time at this hotel. I would like to stay at this hotel again when I come to Nha Trang. The service and facilities at this hotel were excellent !

We had reservations for a suite 1 bedroom ocean view room, and the pictures on the Capital One travel website showed this room with a round bed and ocean view. However upon arrival, the manager (“Hoc”? On 08Nov22 afternoon) tried to put us in an inferior room facing a building with 2 beds and a partial ocean view. When went back down and refused this room He said his system showed this is what I reserved and paid for. I showed him my prepaid reservation clearly showing otherwise. It also didn’t make sense, as his room was only $28 for 2 nights and we paid $68 per my reservation receipt for the suite 1bd ocean view. While there clearly was some miscommunication in the reservation systems, Instead of acknowledging and honoring my reservation documents, and dealing with the problem between vendors in the background, he said mine were a “lie”! Yes actual quotes! Even though my payment clearly indicated there was no way I reserved the inferior room he put me in. Over the course of the next half hour, we went back and forth, him upping the room type and me showing him pictures of the room I reserved and requesting that room. He even said that I could NOT have that room because they “sold out 10 minutes ago” and maybe I could “try again tomorrow to switch rooms if available”. I then showed him on my phone that Booking.com shows 3 of these rooms still available - and he said it was “lie”, again! So I showed him on Agoda.com the same fact; he just shook his head. I then called Capital One Travel and they talked to him via my phone as they couldn’t reach his office internationally. FINALLY after all this I got the room I paid for. But I was not happy about this check-in experience. It tainted our whole stay here. Perhaps it was just a one off with this manager, but his behavior demonstrated a serious lack of customer service, common courtesy, logic given the rate we paid, and integrity. We question how the hotel could tolerate such behavior and concluded he must have the support of his management to have been so aggressive and bold in his actions. We will NEVER stay here again as a result.

The staff at the Intercontinental are friendly, Kind and so helpful and all the staff we encountered during our week long stay deserve a 5* rating! Special mention goes to MI our waitress at breakfast every morning for being so lovely and caring and looking after our needs. 🙏💕🤗 Am being honest with my feedback in saying that the rooms could definitely use a revamp as they feel quite dated and not up to 5 star standard we would expect from the Intercontinental brand. Message to Management, please install a professional coffee machine in the breakfast room as the coffee we were provided with on the first morning of our stay was just awful! 😢

Our time at the Novotel in Nha Trang was great. The staff were helpful and attentive. We enjoyed the seafood buffet, and the food and drinks were very well made. We had massages and facials at the spa, which were very professional and relaxing. While you need to cross the street to get to the beach, it is not very inconvenient and there are lounge chairs available for hotel guests. We also enjoyed that food and drinks were available at the hotel pool. The room was clean and comfortable.

Overall, 10/10 The island, the accommodation, staff, everything is really good. We loved the pool & the shore, but I recommend everyone to buy breakfast & dinner, so you won’t have to think about it. They have room service, food is good but not as good as the buffet. Also: book the room with VinWonders tickets, it’s a great deal ＜3

The hotel has a very good view and position in Nha Trang beach. I and my family enjoyed our wonderful weekend here. Services is excellent. I will came back here in the future. Hotel serve poolside BBQ with a beachfront view and the open atmophere. You can see the whole beautiful drone show event in Nha Trang Festival 2023. What a nice place!

Very nice hotel and worth of money. I stay for 2 nights, it’s very convenient to go Vin Wonder amusement park. The room a bit old as classic style but it’s clean enough. I like breakfast at Marina restaurant, staffs very good service & take very good care to clear the dishes very fast. If I have chance, I will come back again.