Crowne Plaza CITY CENTER NINGBO by IHG

The location is excellent, very close to restaurants, entertainment, and shopping streets. The lobby is opulent, but the room facilities are just so-so. The storage room felt a bit unnecessary, the living room bathroom door didn't close properly, and there was a large dead fly on the floor. What I was most dissatisfied with was the front desk. They had no sense of 'customer first' at all. Three people were busy with their heads down, leaving me waiting for a long time. The front desk staff who served me actually had the audacity to lie, telling me they'd upgraded my room for free. I had already booked a top-tier suite, so what was there to upgrade? Hotels like Shanghai's Garden Hotel, the New Jinjiang, or Beijing's Grand Hyatt genuinely upgrade guests when they say they do. The room service, however, was quite good. The little robot delivering linens was adorable, and the room service attendant had a great attitude, patiently explaining things and being very thoughtful and attentive.

The hotel's location is excellent, close to all the main attractions. Tianyi Pavilion, the Catholic Church, Tianyi Plaza, and Chenghuang Temple are all within walking distance, saving us the hassle of driving, parking, or taking taxis. The hotel breakfast was very rich. We chose to stay in the old building again this time, which was also quite good. It's great that the hotel has a self-service laundry room with a dryer; it was a lifesaver for washing all our sweaty clothes after a hot summer day, haha.

The location is super convenient, within walking distance to Chenghuang Temple and Tianyi Square, which is perfect for business travelers. I'd like to thank the hotel staff for arranging a room with a lovely view of the Catholic Church. The breakfast also featured local Ningbo specialties like glutinous rice balls in fermented rice wine, youzanzi (fried dough sticks), and dried rice cakes, allowing you to experience the authentic taste of Ningbo right from the start of your day. All the service staff were very friendly and kind.

The air conditioning in the room wasn't on! The quality of the buffet dinner was very mediocre! I absolutely hate it when 5-star hotels use robots to deliver things; this practice should disappear! I seriously question InterContinental's service quality. The lobby was a bit messy, with a row of white plastic bags behind the counter. The tables for the buffet dinner looked so cheap, absolutely no class! They charge for bottled water if you take more than 4, which is the first time I've encountered such a thing! I will never stay at this Crowne Plaza in Ningbo again! It seriously lowers the Crowne Plaza brand's quality! The entrance looks tacky! There were cardboard boxes in the lobby. The drapes were so dirty and trashy! There was even a takeout locker! The trash cans were so unsophisticated! And there was even a cheap claw machine! The pool was tiny! This broken robot is truly low-end, InterContinental shouldn't have such things! This is the tackiest InterContinental brand hotel ever! Bad review!

This hotel largely maintains its old five-star standard. The cleanliness and food were both great, and the service was good too. The location is excellent, making it easy to get to all the attractions. However, some details could use improvement, like the dirty windows and the grimy-looking kettle – I didn't dare boil water for two days. Also, after a long day of sightseeing, I turned on the 'do not disturb' light, but a staff member still knocked twice. I wanted to write a 'do not disturb' note to put on the door but couldn't find any paper or a pen in any of the drawers. Overall, it's still a good place, and it would be even better with some minor improvements to the details.

The location is excellent, making it super convenient to get to Chenghuang Temple, Gulou, and Yuehu Lake. They even provided complimentary fruit and drinks upon check-in. The bed was also very comfortable. The lobby thoughtfully displayed rows of notes with public transport directions to various tourist attractions – a really nice touch! 👍

As an established five-star hotel, the overall service is quite good, but the facilities are really not up to par. The elevator door malfunctioned twice; upon reaching the floor, the door only opened halfway, and guests had to squeeze out sideways. The staff member riding the elevator with us didn't seem concerned about guest safety, only complaining about the elevator themselves. The shower seal was detached, leading to severe water leakage, and there were holes in the bedsheets. If it weren't for the group purchase rate and the room upgrade, I would have complained on the spot.

I booked a one-night stay at your hotel for this trip, and overall, I had a very positive experience. First off, parking was convenient, and the hotel's location is excellent. It's within walking distance of attractions like Tianyi Pavilion, Old Bund, and Chenghuang Temple, or a short taxi ride away. There are also plenty of shops, restaurants, and commercial outlets nearby, making it easy to explore, dine, and shop. Lastly, the hotel facilities are comprehensive, and the service is great. My only minor comment is that the room in the South Building felt a bit small.

The room was clean and tidy, but had a slight odor, possibly from new furniture. The bathroom was small. Breakfast options were average, fewer than what I've seen at Crowne Plaza hotels in Shaoxing and Wuxi. The location is very central.