Nanyuan Hotel

An absolutely terrible stay! As someone who travels for business and spends about a third of the year in hotels, I've stayed in countless establishments, big and small. But for Zhejiang Province's earliest five-star hotel, all I can say is, it's completely fallen apart! The experience was just awful. First, the front desk staff: their service was subpar, their communication skills were lacking, to put it plainly, they were incompetent. Then there's the room they assigned me. The hygiene level was truly worse than a roadside motel – scattered sunflower seed shells on the floor, cracked walls, hairs in the sink. I honestly have to ask, was this room actually cleaned? As for the overall stay, I won't even mention the facilities; everything looked like an antique, and even the toilet was leaking. The worst part was the soundproofing. I could hear every single noise from the room upstairs, and I even heard singing in the early hours of the morning. Sigh. I barely slept a wink all night because of the noise. I kept asking myself why I chose to stay at Nanyuan, what terrible mistake I made to endure such torture.

The hotel is in the city center, making it convenient to go anywhere. We got a free room upgrade, and the room was spacious. Perhaps because it's an older hotel, the decor and facilities are a bit dated. The breakfast was good.

The service was decent; they proactively upgraded my room, but didn't inform me about the breakfast location and time. The carpet was a bit dirty, and there was a lot of dust in the corners. The main building's facilities are well-maintained. Breakfast was okay, with some local specialties. The hotel seems to attract a lot of elderly guests. The Chinese restaurant offers great value for money, the set menus have generous portions, and the food tastes good.

Thanks to the front desk for upgrading our room. Overall, the service and room were decent, but there was one major flaw: the room's ventilation system was terrible. When we checked in and entered the room, we immediately smelled a very strong cigarette smoke odor (it wasn't from a recent check-out, as we checked in in the afternoon; it seemed to be a lingering smell that wouldn't dissipate). After contacting the front desk, they quickly helped us move to another room on the same floor. The replacement room, upon entry, had an immediate smell of a middle-aged man, but at least it didn't have the harmful cigarette smoke, so we decided to stay. However, to our surprise, cigarette smoke still seeped into the room later, and it was even noticed by my friend who has rhinitis. The bathroom also frequently had a sewage smell. Parking was not very convenient.

Visiting Ningbo for the Mid-Autumn Festival, Nanwan Hotel was an excellent choice. Firstly, the location is great; it's not far from the Old Street, the Bund, and Tianyi Pavilion. Secondly, the hotel environment and hygiene are very good; the room was clean, tidy, and comfortable, and my child had a lot of fun in the swimming pool. Thirdly, the staff's service attitude was excellent. When I checked in, the room next door was for a newlywed couple and was incredibly noisy, but the hotel promptly resolved the issue. Fourthly, the breakfast offered a rich variety, and there were plenty of seats. It's truly a top choice for family trips and offers great value for money.

Had a great stay! Check-in at the front desk was efficient, the room was clean and fresh with no unpleasant odors. The bedding was soft, and the soundproofing was good, so I slept very peacefully. All the facilities were well-equipped and functional, and the location was convenient for getting around. Overall, it exceeded my expectations. I'll definitely choose this place again next time I'm in town. Highly recommended!

I've been staying here for 25 years, and it's consistently satisfying. The location, service, facilities, and value for money are all top-notch. The massage chair in the room is a recent addition and is incredibly beneficial for business travelers.

The hotel service was excellent and very thoughtful; they even prepared a birthday cake for me when they found out it was my birthday. The lobby is grand, and they even offered a complimentary sweet soup at night, making for a very comfortable stay. The location is also very convenient, just a short walk from the subway exit.

The front desk proactively upgraded our room. It was quiet and clean. My child absolutely loved it; we could see the high-speed trains passing by from the floor-to-ceiling window with city views.