Jiayue Four Seasons Theme Hotel

The location is excellent, very close to the Old Bund and within walking distance. A taxi costs 9 yuan. The floor is very high and you can enjoy the night view outside. The room decoration is unique and very cost-effective.

The room is very clean and the service attitude is also very good. I am satisfied and come here often.

Facilities: Complete facilities, very well decorated, quite high-end Hygiene: It is clean and tidy. The elder sister also cleans it very well. There is no dust. Environment: The environment is very good. The room is very large, 40 square meters, and the bed is also very large. It can accommodate two people. The lobby is very large. Service: The service attitude is very good, the front desk is very enthusiastic, and the service attitude of the ladies is also very good

The room is very good. I come here every time

I stay here every time, the environment is very good

I have never seen such a bad front desk. They waited for a long time without saying anything, had a bad attitude, and talked like a robot. The door could not be opened for a long time, so I had to wait for a long time. Why do we have to round up the word count?

Overall, I am quite satisfied. There is no peculiar smell in the room. The facilities are very new. There is one coffee table missing from the picture. Also includes 2 breakfast coupons. If you have a problem with the TV, call the waiter and the waiter will come and solve it right away. If there are areas for improvement, there is only one key card, there is no towel rack in the bathroom, and the room only has a socket near the bed for charging.

The room space is reasonably designed, Hygiene: clean The sound insulation effect of the room is relatively poor, but the rest is OK Facilities: Very special

I woke up from itching around 5 a.m. and found that my body had been bitten by bugs, and my skin was red and itchy in large areas. I immediately called the front desk to change rooms, and a security guard came up to look for bugs with us in the middle of the night, and asked if I had any skin disease. The security guard told us that there would only be people in charge after 8 o'clock, and asked me to wait until they went to work before handling it. So I ran away and moved to another room in the middle of the night, and didn't sleep well all night. When I woke up at 8 o'clock in the morning and had breakfast, I found that the hairpin and hairpin on my head were forgotten in the original room. I asked the cleaning aunt, and she said that the room had been cleaned and everything was thrown away. Then I went to the front desk to discuss how to deal with it. After hearing that, the front desk contacted the manager with an iPad expressionlessly. He sent WeChat messages for more than 20 minutes and said that the manager had gotten up and rushed over. After a while, he said that the manager was waiting for the elevator to come. Please wait again. After a while, they said that the manager was not coming and they were contacting the store manager. After waiting for more than 40 minutes, the store manager came late. There is no one in such a big hotel who can handle the problem during the daytime business hours, which will only keep customers waiting. The front desk and the store manager did not say a word of apology during the entire process. The store manager's attitude was very bad when he arrived, as if he was looking for trouble. , asked me if I had any evidence to prove that this person was bitten in their hotel, and asked me to go to the relevant departments for identification. When the negotiation failed, the front desk said that the card was found. When I asked the aunt in the morning, she said that she had thrown it away. Now she can find it again. Are the other supplies used by your hotel for consumers also found in the garbage?