Guest User
March 2, 2023
I rarely give bad reviews to hotels, this time is really an exception. After booking the hotel room, a person added me and told me that this room type is a new hotel (rated 4.4), and let me go there. It's not a big problem, and I agreed. When I arrived at the hotel, I asked for a ¥100 deposit, which I promised would be refunded automatically when I checked out. Actually, it didn’t matter, I paid it. Then when I took a shower, I found that the hot water could only be kept for a few minutes, and then I had to wait until it was finished before I could continue to use hot water. I took a shower and washed it with cold water in a hurry. At this time, I was already very upset. The hotel Not even a steady supply of hot water? But I don't want to make trouble either, so I put up with it. Then, two days after I returned the lease, I realized that the deposit was not refunded automatically. I contacted Ctrip and ** customer service and was told that I had to contact the merchant to get the refund. The agreed refund would be automatic. I went around and called the hotel to get the money back up.
Changing hotels, paying a deposit for online reservations, lack of hot water, what was said was different from what was actually said, I still think about the deposit by myself, all these add up to make me very unhappy.
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