Best Four Star Hotels in Norcross

The hotel is older and needs a bit of help in some aspects. The outside could use some sprucing up and the hallways are dark and the carpets need to be replaced. Check in and check out were very nice and friendly and we receive a goody bag with snacks and water; a very nice touch! Our room (133) was very small, but clean. We could not have opened a large suitcase in the room if we had any. The bathroom is old and very small with a super low toilet and a small(ish) bathtub. Water pressure from the showerhead was very good, though. A small fridge and a Keurig were in the room, but no microwave. The location is great, with shopping and dining very close. It was quiet, despite being close to a major road. The room has a very small balcony, facing the parking lot. (There are rooms facing the courtyard, with larger balconies and/or terraces.) The bed was super comfortable! Wi-Fi worked well. We met friends for dinner in the modern lobby/bar/bistro and had very good drinks and a burger with the best fries ever. Ted, the bartender/chef was super attentive. Yes, we would stay again.

It was nice to have coffee in the room. The correspondence at the front desk is kind. The location of the hotel is excellent. The corner room this time was good.

Worst hotel customer experience I've ever had. I need to book a hotel room for a family member who was traveling in an emergency situation. I called Hilton reservation line, and they assured me that it would be no problem for her to check in because I added her to the reservation, prepaid the room, and could complete a form to cover any incidental charges. Jermaine at the front desk was extremely rude to her when she went to check in. I called him and said that she was trying to check in, and he again said that he would not be letting her check in and I could call the reservation line and ask for their help. He then cancelled my prepaid reservation on the spot without telling me and would not answer the telephone when I asked the service representative on the Hilton reservation line to call him and resolve the issue. When I tried to call him back directly to clarify, he told me that he was not going to let her check in, and that he didn't need to explain anything to me, and that he was going to hang up on me (which he did). I don't think I've ever been told that I was going to be hung up on by a customer service provider. I still don't know why this happened, and the Hilton customer service person I spoke to on the reservation line confirmed that the situation did not make any sense. To top it all off, I was told that I would still be paying for the reservation, even though it had been cancelled, because it was prepaid. I tried to book this hotel to make a difficult situation for a close family member a little better. Instead she was treated terribly, sat in the parking lot of a hotel in an unfamiliar city for an hour while I tried to sort it out, and ultimately left exhausted, with no room. Hilton and specifically Jermaine, made a bad situation much worse. Anyone considering a booking at this or any other Hilton property should give my experience some thought first.

I was overall just disappointed with this stay. I stayed at a Residence Inn in the Atlanta area in October 2021 and it was great. This Residence Inn was ok at best. To start with they charged $10 a night for parking! This was not a downtown hotel but one in a more secluded business/residential area. That was not clear AT ALL when I made the reservations and was a surprise when it was mentioned at check in. The room was fair to ok. The dishes in the kitchen were mismatched, there were no bowls or larger drinking glasses nor a cookie sheet to use in the oven. There was only a partial roll of toilet paper and no extra roll, which we figured out at 9:30 one night when we realized we had to go to lobby to get more. The breakfast was not good, nothing fresh, no fruit, everything had to be microwaved or was prepackaged cereal. Asked for a waffle- had been on the bar the 2 days previous and was told only for the weekend. We did not have any housekeeping so each day we had to call and get fresh towels and washcloths. The trash from our room was not picked up during our stay and again no extra bags left so we could change out the trash ourselves. The staff we encountered were nice and most were friendly. This hotel did not provide the service or transparency I had come to expect from Marriott. Just disappointed and would NOT recommend this hotel to someone. I would recommend finding another hotel in the area to stay in, not this one. I did contact Marriott about my experience and got an email reply that said in part ”I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent this from occurring in the future”.

My room was clean, good location, friendly staff. I highly recommend this

Horizon Inn has been a good value for your buck. The rooms are clean, staff is nice. Location is great. Very laid back.

Our room was clean and our bed was comfortable. Good to have a microwave and refrigerator. TV was large! Plenty of hot water. Our room was quiet - we couldn't hear sounds from anyone else's room or outside much and the heat/AC unit was quiet as well. The staff was pleasant at check-in and check out. This hotel is an excellent value - I will choose it again when we are in the area.

Clean Easy Parking No hassles checking out Location nice and clean

The rooms are all updated. Nice beds, floors, lamp plug ins to charge everything, new furniture. Nice. Pool is nice. All in all, nice place to stay, but they should not advertise breakfast. You get a paper bag with an orange juice, water, nutrigrain bar. Coffee is a styrofoam cup, coffee, and powered creamer. Coffee was horrible. Stay was good, food was bad!

You pretty much get what you pay for honestly. The place is in a decent location, close to shopping centers a mall and many restaurant so that's a plus. The staff all seem to be friendly and helpful for the most part. I'd obviously recommend it if you're needing a place to sleep and get some RnR. I'll be staying here again most definitely.