Holiday Inn Express & Suites NORMAN by IHG

Nice and clean

We booked this spot as a last minute resort for a convention at the hotel across the street. It was great! Plentiful space and very clean, uptight rooms/common areas. We did not use any of the amenities as it was only one night, but breakfast looked pretty pleasing! If we ever needed a place to stay again, this would definitely be a great consideration.

The hot tub did not work, the water was too cold to get in. The carpets were staind, the side door to get in with my key did not work. This is the 2nd time Holiday Inn Express has disappointed me.

Great location and fantastic staff. Caden was awesome and went above and beyond. Highly recommend it.

Clean room but shampoo dispenser had fallen off wall and wasn’t repaired and one line of grout in the shower was mildew so either needed to be cleaned better or replaced grout. Other than that great experience.

Pool never had towels stocked. Hotel never disclosed that jets on hot tub were broken. When notifying manager of broken equipment I was scolded and treated like a child. Manager physically walked me over to the button and physically showed me that it was broken. Offered no solution and/or concerns for the comfort of my stay.

The hotel was very run down, filthy walls and had a roach in shower. Additionally, ice makers and elevator was broken.

Entire hotel very clean, great breakfast options, pool was actually heated, ample parking. Staff friendly and accomadating.