Comfort Inn & Suites Norman Near University

Well I accidentally booked the wrong date and I was told it was canceled and I’m having trouble getting a refund. The rooms need to be updated and the bathroom counter looks like a beaver ate it!

The bed was good and we slept well, but the rest of the furniture was out of date. Did not have the number of towels needed for 2 people staying in the room. The desk guy was helpful to us and observed him meeting a variety of needs of others. He was the only one there at evening and was there in the AM.

I called ahead to make sure pool would be open. They decided to clean the pool on a Saturday when the hotel is almost fully booked. Wouldn't have booked with them if I knew pool wouldn't be open

Clean room, courteous staff. The new internet was slow. Nice touch was finding a homeless person with his odor and wares sleeping at one of the tables during the breakfast service.

Room was in sub-par condition. A/c unit and heater was very noisy. At some point in the night the heater stopped blowing warm until I reset it in the morning. Hotel was listed with a pool so I verified before booking that it was open. The water was clean but the pool area itself needs to be redone because there’s signs of rust and paint for the floors looks oxidized.

Hotel lobby and our room dirty. Very basic cleanliness and it being a holiday weekend, There was minimual guests. We got what we paid for.

Terrible Front door did not worked. After 40 minutes waiting, they put me in a new room. New room has old and dysfunctional air conditioners, keep me awake half the nite.

Inside is nice, but room was dated. Advertising pop up or something on TV while trying to watch shows. Outlet in bathroom had "out of order" in duct tape and was clearly there for a while from moisture damage. Vent in bathroom had dirt built up on it. Stray used towel (non hotel) was left on shower curtain and missed by cleaning crew. Wall near shower curtain end was dirty. Ran out of washcloths. Lady said she would have some when we returned from being out. Guy at desk when we got back had given them to someone else. It was fine for a couple of guys looking for somewhere simple to crash, but wouldn't bring my family there to relax.

I would have liked the towels changed out everyday. I did go to desk and get clean ones. The second day clean towels were brought to our room