Premier Inn Oxford Botley

We stayed at room 216. The room is nice and the beds were comfortable. there is a menu for foods to order but there is no phone to contact the reception or the restaurant. During the booking I add in the special request for 3 mugs but there was only 2. The location of the hotel is very nice as it is located in front of the bus stop and it is surrounded with other shops also like tesco.

we stayed one night here and booked 2 family rooms. One room is not yet ready but Ella the evening staff took great effort to make up the rooms in a few minutes. the beds were comfy for us . in fact we got extra single bed in the room. its quite nice here and we dont mind sleeping here again as down there they have halal food shop and also grocery store. very convenient. Thank

The room was clean and tidy. We booked two rooms, however they are on different floors it would be better if they can pre arrange those two rooms on the same level.

I was given the room behind the restaurant and it was noisy. Toilets had mould there was a smell which I don’t know what it was.

My experience with the hotel itself was disappointing, though I appreciate the professionalism of the Trip.com customer service team. During check-in, the staff informed me that my booking had not been paid and charged my credit card for one of the rooms. At that moment I did not have internet access, so I could not verify the payment immediately. I specifically asked the staff whether this charge was for the room rate, and he confirmed that it was. Once I was able to connect to the internet, I showed the staff that the booking had already been fully paid online. The staff then admitted that it was a mistake. However, there was no apology. He only stated that the charge would be refunded to my credit card. That same night, I contacted Trip.com customer service to report the issue. They assured me they would follow up with the hotel. Unfortunately, several weeks passed and the refund still had not appeared on my credit card. I contacted Trip.com again, and this time the customer service team resolved the issue within one day. Their responsiveness and professionalism were the only positive part of this experience. The cleanliness of the rooms was also disappointing. In one room, there was hair left on the toilet and the sink. In the other room, there was even a used towel left on the floor when we entered the room. This raised concerns about the overall housekeeping standards. Regarding the facilities, the hotel website states that a shared kitchen is available. However, when I asked the staff that evening, I was told there was not even a shared microwave. As a result, the food I had brought with me could not be heated and had to be eaten cold. This was quite inconvenient. It is also worth noting that the hotel is located directly above a Co-op, which makes the lack of even basic shared kitchen facilities even more surprising. Overall, the hotel experience was poor due to incorrect charging, lack of apology, and misleading information about the facilities. The only aspect that deserves praise is the Trip.com customer service team, who handled the follow-up and ultimately resolved the refund efficiently.

Love the supermarket right next to the hotel and there is public bus outside the hotel to go to city center. Typical English breakfast and the food choice is the same every day. There is a retail park opposite the hotel but only have 4-5 shops like Decathlon, Sport Direct & B&Q etc.

The hotel just ok

Location not great but room is overall ok

The price matches with the location. However, there was a n used tower leave in the room. The the key card system was down for a long time.