Anonymous User
As a business traveler on my seventh trip to Jakarta, my stay at Mercure Jakarta PIK this time was quite disappointing.
The biggest issue with the hotel is its cleanliness. Not once during my stay were the bath towels clean enough to use with confidence; almost every single one had noticeable black spots and stains. For an international chain hotel, this level of hygiene is truly unacceptable. The room carpet also had many obvious stains, which looked very unappealing.
Furthermore, the noise problem was severe. I was on the 17th floor, and I could almost constantly hear the elevator arrival chime in my room. This happened countless times throughout the day, significantly disrupting my rest, especially at night.
Even more unsettling was that the room phone would ring inexplicably several nights. When I answered, there was no clear content, and the sudden ringing in the dead of night was genuinely startling and unsettling.
The only positive point was the breakfast restaurant staff, who were friendly and provided good service. However, the breakfast quality and selection themselves were rather mediocre.
Overall, this stay fell far short of my expectations. I will not choose this hotel again on future business trips to Jakarta.
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