Mercure Convention Center Ancol Reviews

Response from Property: Dear Mr./Mrs. Fi.naima, Thank you very much for your positive review. We are very happy to hear that you enjoyed the excellent service and got an upgrade to a room with a sea view. We appreciate your support and look forward to welcoming you back to Mercure Ancol in the near future. See you soon. Best regards, Darmadi Law | Front Office Manager

Response from Property: Dear Mrs. Herlina Fatimah,We're thrilled to hear that you had a great family vacation with us at Mercure Ancol. It's fantastic that we were able to accommodate your room request and that you enjoyed the cleanliness and spaciousness of the room, as well as the beautiful sea view. We appreciate your feedback regarding the breakfast variety and the water heater, and we'll definitely look into improving those aspects. We look forward to welcoming you back for your next family trip to Ancol.Best regards,Darmadi Law | Front Office Manager

Response from Property: Dear Valued Guest,Thank you for sharing your experience with us.We are delighted to hear that you and your family enjoyed your stay at Hotel Mercure and Convention Center Ancol. It's wonderful to know that the room was spacious and comfortable, and that your kids had a great time with the various activities available, all of which are complimentary. We strive to provide memorable experiences for our guests, and we are pleased that we could resolve the issue with the air conditioning promptly by upgrading your room to a privilege room.Your kind words are greatly appreciated, and we hope to have the pleasure of welcoming you and your family back for another enjoyable stay in the future.Best regards,Darmadi Law | Front Office Manager

Response from Property: To Mrs. Riska, Thank you for taking the time to share your pleasant experience while staying at the Mercure and Convention Center Ancol Hotel. We're glad to hear that you had a good experience, and we really appreciate your kind words for our Duty Manager, Mr. Riki. It is very encouraging to know that he quickly responded to your complaint regarding the AC in room 745, so that you and your family can sleep comfortably. We will convey your appreciation to him for his excellent service. We are happy that we were able to resolve the issue quickly by moving you to another room where the AC was working properly. Plus, we're glad you enjoyed the free breakfast and late check-out privileges until 3 p.m. Thank you again for choosing to stay with us, and we look forward to welcoming you back for a wonderful experience in the future. If you need assistance or have further questions, please do not hesitate to contact us. Warm regards, Darmadi Law | Front Office Manager

Response from Property: Dear Mr David Michael,Thank you for sharing your wonderful experience with us!We’re thrilled to hear that you had a great holiday and enjoyed the various fun activities at the hotel. It's great to know that the pool slide, kids club, arcade games, and VR added to your enjoyment.We look forward to welcoming you and your family back for another fun-filled stay at Mercure Ancol!Best regards,Darmadi LawFront Office Manager

Response from Property: Dear Valued Guest,Thank you for sharing your feedback with us. We're pleased to hear that you found our location convenient, but we apologize for the inconvenience regarding the shuttle bus access.Your suggestion is valuable, and we will certainly consider ways to improve our transportation options to make it more convenient for our guests. We strive to enhance our services continuously, and your input helps us in this endeavor.We hope to have the opportunity to welcome you back to Hotel Mercure Ancol for an even better experience in the future.Best regards,Darmadi Law | Front Office Manager

Response from Property: Dear Mr. Raden,Thank you for your feedback. We appreciate your observations about our hotel facilities and service during peak season. We apologize for any inconvenience caused by the restaurant situation and assure you that we are working on improvements. Your comments are valuable to us, and we will use them to enhance our guest experience. We hope to welcome you back in the future for a better stay at Hotel Mercure Ancol.Best regards,Darmadi Law | Front Office Manager

Response from Property: Dear Mrs. Yuny Shofy,Thank you for your feedback. We appreciate your suggestion about improving the way to the playground. We'll take note of this to enhance our guest experience. We're glad you had a good stay overall at Hotel Mercure Ancol. Please let us know if there's anything else we can do to make your next visit even better. We look forward to welcoming you back soon.Best regards,Darmadi Law | Front Office Manager

Response from Property: Dear Sir/Madam, Thank you for providing a review about your experience staying at the Mercure and Convention Center Ancol Hotel. We are happy to hear that you found our hotel child-friendly with complete facilities, great views and a waterpark that makes children feel at home here. We strive to provide a pleasant stay for all guests, especially families. We appreciate your recommendation to others to book accommodation at our hotel. We hope to welcome you back to the Mercure and Convention Center Ancol Hotel in the near future. Best regards, Darmadi Law | Front Office Manager

Response from Property: Dear Mr. Lion, Thank you for sharing your concerns with us. My sincere apology for this unpleasant experience you had. I have discussed it with our Housekeeping Leader and we will retain the communication among the team for further improvement. We do hope there is still an opportunity for us to welcome you back with a better service than before.

Thank you once again for reaching out and allowing us to address the problem.Kindest Regards,Gloria Vera KristieGuest Experience Manager

Response from Property: Dear Valued Guest,Thank you for sharing your kind words. We're delighted to hear that you love our location. We hope it provided you with a convenient and enjoyable experience during your stay. Looking forward to welcoming you back soon.Best regards,Darmadi Law | Front Office Manager

Response from Property: Dear Sir / Madam,Thank you for the very kind comment shared. The team would be very pleased to hear this and so much motivated to do even better in the future. We look forward to welcoming you back with your family on your next stay with us.Sincerely yours,Gloria Vera KristieGuest Experience Manager

Response from Property: Dear Ms. Anna L. J. Fernandez, Thank you for taking the time to tell us about your experience with us. Please allow us to express our sincerest apologies for the room cleanliness that was far from expectation. Our concerned team leaders have taken note on it for their serious follow up and evaluation for the better improvement in the future.Thank you once again for sharing your concerns and we do apologise once again for the trouble have caused you. We do hope you still give us a chance to serve you better in the future.Kindest Regards,Gloria Vera KristieGuest Experience Manager

Response from Property: Dear Mr. Dzartee,Thank you for the score given to us regarding your stay experience in Mercure Convention Center, Ancol - Jakarta. Please allow me to express my sincere apology should there be any service delivery that was not to your expectation.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Thank you for sharing your concerns. It is our hope that you will give us the opportunity to better serve you in the near future.Sincerely yours,Gloria Vera KristieGuest Experience Manager