Sunlake Waterfront Resort & Convention

Sunlake Waterfront Resort & Convention Reviews

Sunlake Waterfront Resort & Convention

Jl. Danau Permai Raya, Sunter Agung, Kec. Tj. Priok, Jkt Utara, Daerah, Tanjung Priok, North Jakarta, Jakarta, Special Capital Region of Jakarta, 14350, IndonesiaView Hotel Details
Sunlake Waterfront Resort & Convention
Sunlake Waterfront Resort & ConventionSunlake Waterfront Resort & ConventionSunlake Waterfront Resort & Convention
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Sunlake Waterfront Resort & Convention Guest Reviews

4.3/5
Very Good
149 Reviews
Verified reviews
Location4.3
Amenities4.3
Service4.4
Cleanliness4.3
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All reviews(149)
Positive reviews(144)
Reviews with photos/video(31)
Awesome stay(25)
Awesome rooms(24)
Friendly owner(23)
Large rooms(14)
Perfect for kids(7)
Tasty restaurant(6)
Great location(6)
Delicious breakfast(5)
Negative reviews(5)
Anonymous User
Deluxe Room
Checked in Dec 2024
Business travelers
75 Reviews
4.7/5
Amazing
Posted on Jan 14, 2025
I can't say the location is good. But in the evening, you can see Indonesian culture around the lake. It's fun. It's nice to have a hairdryer. The staff are kind. I'm satisfied.
Response from Property: Dear Our Value Guest, We are happy that you took the time to review Sunlake Waterfront Resort & Convention Jakarta. Your feedback is valuable for us to keep improving our best service. Wish to host you again in Sunlake Waterfront Resort and Convention for another pleasant stay. Sincerely, Anton JayadinataGeneral Manager
Guest User
Deluxe Executive Room
Checked in Oct 2024
Family
1 Reviews
5.0/5
Outstanding
Posted on Nov 25, 2024
Helpful and friendly staff. No worries should you want to cook indoors room as induction stove, bowl and laddle included. Facing nice lake with lot of street food available
6/9
Response from Property: Dear Our Value Guest, We are happy that you took the time to review Sunlake Waterfront Resort & Convention Jakarta. Your feedback is valuable for us to keep improving our best service. Wish to host you again in Sunlake Waterfront Resort and Convention for another pleasant stay. Sincerely, Anton JayadinataGeneral Manager
Guest User
Deluxe Executive Room
Checked in Sep 2024
Family
3 Reviews
5.0/5
Outstanding
Posted on Nov 19, 2024
All good, breakfastnya apalagi, sesuka itu, dan pasti bakalan balik staycation lagi disini, thanks sunlake hotel
Response from Property: Dear Sir/Madam, Warm greetings from Sunlake Waterfront Resort and Convention. Thank you for giving the best review through Ctrip.com Review, We are very happy to read your review that you are happy with the facilities and services we provide. Hopefully we can always provide the best service to all our guests, and we hope to welcome you back in the near future. Warm Regards, Anton Jayadinata General Manager
MTse1070
Deluxe Executive Room
Checked in Jun 2024
Solo travelers
25 Reviews
3.7/5
Posted on Jul 30, 2024
Apart from the facilities, the hotel is fine for a 3 stars. The facilities are dated, they are spacious and has a good balcony view of the lake. But every time one walks into the room to you have the strong old carpet smell from cigarettes smoke. The gym equipments are really dated and some of the dumbbells have rusts on them. Equipments looks like a last century gym.
Response from Property: Dear Our Value Guest,Thank you for taking your precious time to rate your experience. We regret to learn that we failed to provide you with an experience deserving of a better rating. Please accept our sincere apologies for the disappointment and we cherish the opportunity to recover your trust in us.Regards,Wibowo SampoernoGeneral Manager
ttavel
Deluxe Room
Checked in Dec 2024
Other
65 Reviews
3.0/5
Posted on Jan 20, 2025
The facility is old, but the price is high The facility is old, but the price is high The facility is old, but the price is high
Response from Property: Dear Value Guest, Thank you for your feedback after your recent stay with us. I was most concerned we did not live up to expectations and will certainly take your comments on board for improvement. Thank you once again for sharing your experience, we will do better in future.Best Regards, Anton JayadinataGeneral Manager
Nathalie
Deluxe Family Room
Checked in Oct 2024
Family
3 Reviews
4.0/5
Very Good
Posted on Nov 25, 2024
Nice hotels although a little bit old fashion, but i love spacious room, standard service on reception and others.
Response from Property: Dear Mrs. Nathalie,Thank you for the great review of Sunlake waterfront Resort and Convention Jakarta. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Anton JayadinataGeneral Manager
Anonymous User
Deluxe Room
Checked in Oct 2024
Couples
53 Reviews
5.0/5
Outstanding
Posted on Nov 25, 2024
Very Recommended...semua staff sangat ramah dan helpfull...hotel favorite...lokasi strategis, kamar sangat luas
Response from Property: Dear Sir/Madam, Warm greetings from Sunlake Waterfront Resort and Convention. Thank you for giving the best review through Ctrip.com Review, We are very happy to read your review that you are happy with the hospitality and service that we provide. Hopefully we can always provide the best service to all our guests, and we hope to welcome you back in the near future. Warm regards, Anton Jayadinata General Manager
Sayed Habeeb
Junior Suite
Checked in Oct 2024
Business travelers
7 Reviews
4.0/5
Very Good
Posted on Dec 5, 2024
For the house keeping the best TRIYANTO makes sure the room is clean and sheets clean. 5 star rating for him and his work. Friendly personality
Response from Property: Dear Mr. Sayed Habeeb,We very much appreciate your comments regarding your stay at Sunlake Waterfront Resort And Convention Jakarta. It is always a pleasure to receive positive feedback. I will share your comments with our team especially Triyanto. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,Anton JayadinataGeneral Manager
BOSS Dal
Deluxe Room
Checked in Oct 2024
Solo travelers
14 Reviews
5.0/5
Outstanding
Posted on Nov 26, 2024
Quite old hotel, but maintain well abd very kind. Foods also nice.
Response from Property: Dear Our Value Guest, We are happy that you took the time to review Sunlake Waterfront Resort & Convention Jakarta. Your feedback is valuable for us to keep improving our best service. Wish to host you again in Sunlake Waterfront Resort and Convention for another pleasant stay. Sincerely, Anton JayadinataGeneral Manager
JazzSingh
Deluxe Room
Checked in Jun 2024
Family
3 Reviews
4.0/5
Very Good
Posted on Aug 25, 2024
It was a good stay. The only issue is that the hotel needs to update itself. For example the plugs need to be changed in the rooms. Bathrooms need some refreshing up as well.
Response from Property: Dear JazzSingh,Warmest Greetings from Sunlake Waterfront Resort And Convention Jakarta,Thank you for taking the time to give us your feedback. We regret to learn of your dissatisfaction and apologize for failing to meet your expectation on this occasion. and we look forward to the opportunity of welcoming you back for a more favourable experience.Kind regards,Yustiadi Windra KuswitoGeneral Manager
Rita Kumala
Deluxe Executive Room
Checked in Apr 2024
Family
11 Reviews
4.0/5
Very Good
Posted on May 12, 2024
Good hospitality
Response from Property: Dear Mrs Rita Kumala,Thank you taking your precious time to share your experience at Sunlake Waterfront Resort And Convention Jakarta with a 5-star rating. We are truly elated to receive your wonderful endorsement on our great customer service. It is very gratifying to know that you found this to be a worthy experience. I am sure our team would feel motivated to receive your accolades. We look forward to many more opportunities to welcome your return.Regards,Wibowo SampoernoGeneral Manager
Fadhli Waznan
Deluxe Executive Room
Checked in Apr 2024
Family
1 Reviews
5.0/5
Outstanding
Posted on May 26, 2024
Good experience for family and children. So much entertainment along the hotel, many places to play with our child, great food, great infinite lift experience. Thank you
Response from Property: Dear Mr fadhli Waznan,Thank you very much for endorsing Sunlake Waterfront Resort And Convention Jakarta with your vote of confidence. We are very happy to know that you enjoyed your stay with us, your positive review regarding our food and infinite lift experience, kids playground and service provided by the team deserved your compliments. We hope to hear from you soon of your next visit.Regards, Wibowo Sampoerno General Manager
valentina
Deluxe Executive Room
Checked in Jun 2024
Family
4 Reviews
4.0/5
Very Good
Posted on Jul 22, 2024
Big room with good service. Great location. Lots of restourant there
Response from Property: Dear Ms Valentina,Thank you very much for your great support and for choosing to spend staycation at Sunlake Waterfront Resort And Convention Jakarta.We always strive to deliver unforgettable guest experience, and it is very gratifying to read that we have been consistent in our commitments. Your incredible endorsements on our location and spacious room with comfortable beddings with bathtub as well as great services from our team. we continuously strive to provide guest experience for all our valued guests with flexible services. We are humbled by your recognition of our efforts and look forward to welcoming you “back home” very soon.Regards,Wibowo SampoernoGeneral Manager
Bintang Rizki R.
Deluxe Room
Checked in Dec 2024
Business travelers
1 Reviews
4.2/5
Very Good
Posted on Jan 18, 2025
Overall is good, happy for stayed
Response from Property: Dear Mr. Bintang Rizki R,Thank you for the great review of Sunlake Waterfront Resort and Convention Jakarta. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Anton JayadinataGeneral Manager
Ku
Deluxe Room
Checked in Nov 2023
Family
1 Reviews
5.0/5
Outstanding
Posted on Jan 1, 2024
Dear.hotel management of sunlake I’m one of your customer’s you hotel we would like to thank you and your staff to make us welcome to your hotel your hotel facility is wonderful clean I take 2 rooms in your hotel 818-819 I’m very appreciative your staff give us room facing the riverside the fireworks last night is incredible just filled like can touched the fire works we will be back soon and looking forward to see your friendly staff I’m pretty sure friendly staff is from friendly management once again thank and congratulations to your team I hope the friendly team will continue into the future. Your sincerely Jaime ku Melbourne Australia
Response from Property: Dear Mr Jaime ku,Thank you for choosing our hotel as your home away from home.We truly believe that personalized service and paying attention to the smallest details are important and as such I am delighted that our team have gone the extra mile in ensuring that you had such a great stay.Please do let us know if there is anything we can do to make your next stay even more relaxing and memorable and in the meantime we look forward to welcoming you back very soon.Thank you for being a Fan :)Kind regards,Ferry FebriariGeneral Manager