Guest User
February 24, 2024
Unit was exceedingly clean upon arrival and the ocean view was nice. I quickly noticed that the thermosstat didn't go below 68. Anyway, the first night I was extremely hot and unable to get a good night's sleep. The next day I called the front desk and they sent an engineer up to my room. He told me that all the rooms are set that way and he couldn't fix it. I asked, "couldn't or won't?" He said he wasn't allowed to change it even though it was possible. He said it would take 10-15 minutes. I've had it done at other resorts and it takes about 3-5 minutes. In any event I asked to speak to his supervisor and he said they would get in touch with me. Needless to say that was the last I ever heard from anyone. How can you possibly set thermostats at 68. That is just ridiculous; it is far too hot to get a good night's sleep. The reason they do that is simply to save money on heating and cooling. They are cheap and don't care about your experience. Their complete unwillingness to help me was astounding. Be aware of this type of thing when listening to a Blue/Green presentation where they want you to spend thousands of dollars on a vacation/time share type purchase. I mean why would anyone in their right mind ever buy into a company that won't consider your comfort when sleeping. After all, they are in the sleeping business. I remain flabbergasted at the horrible service I received and as a result will never buy into their vacation packages. There are a lot more companies who won't treat you like this - Marriott, Hilton, and many others. What good is a nice unit if you just can't be comfortable.