Staybridge Suites Philadelphia- Montgomeryville

Very nice hotel

The advertised pool and hot tub are closed. The breakfast as presented bill be bypassed including the pre-cooked eggs.

I wanted to stay closer to my son and family so I had a choice of Hampton Inn or Staybridge Suites. There are many Hampton Inns in the area so I thought I’d try Staybridge. We recently moved away from the area, so when we return for appointments or whatever, we normally stay at Normandy Farm Hotel a few miles away and we pick up our 6 yr old granddaughter to come swim then take her out to dinner. This hotel advertised an info-or pool but after we got there, we found out the pool wasn’t open. She was quite disappointed. When we checked in, the room had a pretty bad odor, it was like a cheap cleaning product or deodorizer. The room was worn, paint was chipped, refrigerator was rusty and stained on themselves. The desk chair was arm wax broken, the fake leather finish on the seat was totally worn off. (the same worn material was found on all of the chairs in the lounge/dining area.) The tub had a constant drip, the soap pumps in the shower didn’t pump properly. The hairdryer only worked in one setting and when I looked at it, the side of the unit was melted through from an electrical short. Obviously we won’t be staying there again. I’m not sure if we’ll try the Hampton Inn that shares the parking lot or just go back to where we know it’s clean, safe, and smells good.

We only stayed to sleep since we were helping out brothers to be able to sell his house. Quite busy. After hard work, we really relaxed there! The room was very nice. Walking around the hotel and notice the rug was not vacuum. It was not so good. Short staffed. BUT in general we were very happy about with the room.

Took over 25 minutes to check in. No one could even answer the phone while I was at front counter. I don't blame it on the girl that checked me in. I blame it on management for only having 1 employee on at 6:00pm. Making 1 employee take care of current guest and trying to check people in is terrible idea. Guest shouldn't be made to wait that long with talking to no one couldn't even answer phone she was too busy, and employees shouldn't be treated that way. You set her up for failure and having to deal with upset guest because of management. I won't be staying here again for business.

Happy with my stay. It was convenient to where I needed to be. I would stay here again when in the area.

Why did you put us in a room that had a broken ac system? Why was there only one bath towel for two people? Have you ever heard of inspecting a room before before putting a person in it? Other family members were with us staying in your hotel and there was something that didn’t work or was missing in their rooms as well. We rented a board room in your hotel for an outrageous fee which was a bare bones room. The lobby area was always hot and stuffy. In conclusion I would NEVER recommend your hotel to anyone. Totally over priced for what you received. Also I forgot to mention the room was never serviced once for anything. Not even a clean towel!

The stained carpeting and upholstery was a total turnoff to us. The condition of the chairs in the breakfast area was insulting. There is a lovely patio but unfortunately the garbage smelled so sitting at one end was not possible. There were other smells inside (dirty mop smell) that were not acceptable. The building is attractive and the rooms were comfortable but I would stay there again.