Mercure Northampton

Reviews of Mercure Northampton

Mercure Northampton

Silver St, Northampton, NN1 2TA, United KingdomSee Hotel Details
Mercure Northampton
Mercure NorthamptonMercure NorthamptonMercure Northampton
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1 night

Guest Reviews

8.4/10
Very Good
72 Reviews
Verified reviews
Location8.8
Amenities7.9
Service8.3
Cleanliness8.9
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Positive reviews(22)
Reviews with photos/video(5)
Awesome rooms(7)
Clean and tidy(6)
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Negative reviews(1)
BN. Canada
Classic Room With Double Bed
Stay Date Mar 2025
Solo traveler
1 Reviews
9.5/10
Amazing
Posted on Apr 21, 2025
Nice location. Clean room, towels, and bed. Very wonderful and rich breakfast.
Chloe LokeYH
Classic Room With Double Bed
Stay Date Dec 2024
Business traveler
6 Reviews
7.0/10
Posted on Mar 28, 2025
Hotel not near train station. The room a bit dark. But room is clean.only stay for a night so cannot comment much.
Response from Property: Dear Chloe, Thank you for taking the time to share your feedback. We are pleased to hear that you found the room clean. We apologize for any inconvenience caused by the location and the room's lighting. Your comments are valuable to us. We appreciate your feedback and hope to have the opportunity to welcome you back in the future.Warm regards,Christina GeorgescuFront Office Manager
Stephen Adebayo
Classic Room With Double Bed
Stay Date Jan 2025
Couple
1 Reviews
10/10
Outstanding
Posted on Feb 10, 2025
The room was really clean. The towels was sparkling white The bed was very very comfortable and smell fresh The room temperature was also perfect. Because if it’s location, it made it easy getting around.
Response from Property: Good afternoon,Thank you for your wonderful review! We're thrilled to hear that you enjoyed the cleanliness of the room, the fresh towels, and the comfortable bed. We're also glad that the room temperature met your expectations and that the location made it convenient for you to get around. We truly appreciate your kind words and look forward to welcoming you again in the future!Warm regards,Christina GeorgescuFront Office Manager
Guest User
Classic King Room
Stay Date Sep 2024
Solo traveler
41 Reviews
7.0/10
Posted on Oct 14, 2024
Parking is not clearly advertised as an extra £8 and I booked with trip which should include a free upgrade if available. Hotel seemed very quiet on a Sunday night but no upgrade offered or referred to. Ir the 20% discount in good and drinks I was entitled to was not mentioned either. The rooms are nice but the surprise fee for parking and no complimentary upgrade when applicable and available was disappointing as was the mechanical approach if the receptionist at check in.
Response from Property: Good afternoon,Thank you for taking the time to share your feedback. We sincerely apologize for any confusion regarding the parking fee and the missed opportunity for a complimentary upgrade. Please note that complimentary upgrades are subject to availability, and we regret that this was not communicated clearly during your stay. We will take steps to ensure this benefit is more effectively conveyed to our guests moving forward.We also apologize for the check-in experience. Providing a warm and professional service is of utmost importance to us, and we will review this with our team to ensure a more personalized and attentive approach in the future.We appreciate your feedback and hope to have the pleasure of welcoming you back for a more enjoyable experience.Kind regards,Christina GeorgescuFront Office Manager
Guest User
Classic Room With 2 Single Beds
Stay Date Aug 2024
Business traveler
1 Reviews
2.0/10
Posted on Nov 25, 2024
Terrible hotel services. Staff gave wrong information about parking and it costs hundreds of pounds of fines!!!
Response from Property: Good afternoon,We sincerely apologize for the inconvenience you experienced during your stay. We truly appreciate you bringing this matter to our attention, and we hope to have the opportunity to regain your trust in the future.Regarding parking, please ensure that you register your vehicle's license plate number at the reception desk using the iPads available. Additionally, should you encounter any issues with a parking fine, please do not hesitate to contact the hotel directly, and we will do our utmost to assist in resolving the situation. It is important to reach out to us as soon as possible after receiving the ticket, as there is a grace period during which we can liaise with the parking company responsible for the hotel car park.Once again, we deeply regret the inconvenience caused, and we are committed to improving our services.Kind regards,Christina GeorgescuFront Office Manager
Guest User
Classic Room With 2 Single Beds
Stay Date May 2025
Family
3 Reviews
9.5/10
Amazing
Posted on Jul 3, 2025
Nice to stay here. Bed is comfy.
Patricia
Classic Room With Double Bed
Stay Date Jun 2024
Traveling with friends
1 Reviews
10/10
Outstanding
Posted on Jul 14, 2024
First time staying here but I had a good night sleep. Everything was on point from check in at the reception to check out. Amazing staff and a clean, organised place for a perfect stay.
Response from Property: Good afternoon, Thank you for leaving a review of your recent stay with us. We are thrilled to read that you enjoyed you enjoyed your stay with us, and we hope to welcome you back in the future! Kind regards Luke - Front Office Manager
A.A.B
Classic King Room
Stay Date Mar 2024
Solo traveler
3 Reviews
10/10
Outstanding
Posted on Apr 28, 2024
I wanted to express my sincere appreciation for the exceptional service and friendliness of your staff during my recent stay. From the moment I arrived, I felt incredibly comfortable and welcomed. The bed was remarkably comfortable, and the room was not only pleasant but also remarkably soundproof, allowing for a peaceful night's rest. I especially appreciated being able to open the windows for a quick breath of fresh air. Moreover, I thoroughly enjoyed the delicious breakfast offerings, including the wonderful vegan options provided. It made my mornings even more enjoyable. Overall, my experience at Northampton Town Centre Hotel made my visit to Northampton truly memorable. I can confidently say that the next time I'm in the area, I will make it a point to stay at your hotel again. Thank you once again for your outstanding hospitality.
Response from Property: Good afternoon,Thank you for leaving a review of your recent stay with us.We are thrilled to read that you enjoyed you enjoyed your stay with us, and we hope to welcome you back in the future!Kind regardsLuke - Front Office Manager
Sanaam Rahman
Classic Room With Double Bed
Stay Date Dec 2023
Solo traveler
14 Reviews
10/10
Outstanding
Posted on Jan 28, 2024
The room was super clean and the hotel was very well situated in the heart of Northampton
Response from Property: Good afternoon,Thank you for leaving a review of your recent stay with us.We are thrilled to read that you enjoyed you enjoyed your stay with us, and we hope to welcome you back in the future!Kind regardsLuke - Front Office Manager
Bigluce
Classic King Room
Stay Date Mar 2025
Solo traveler
1 Reviews
10/10
Outstanding
Posted on Jun 29, 2025
Lovely place
Ryan
Classic King Room
Stay Date May 2024
Traveling with friends
1 Reviews
10/10
Outstanding
Posted on Jul 2, 2024
Very friendly staff and a lovely room
Response from Property: Good afternoon,Thank you for leaving a review of your recent stay with us.We are thrilled to read that you enjoyed you enjoyed your stay with us, and we hope to welcome you back in the future!Kind regardsLuke - Front Office Manager
Guest User
Classic King Room
Stay Date Jun 2023
Traveling with friends
2 Reviews
7.5/10
Posted on Jul 22, 2023
It was a nice place, the house keeping felt like evicting us., came knocking by 8:30am. Otherwise good.
Response from Property: Good afternoon,Thank you for leaving a review of your recent stay with us.We are thrilled to read that you enjoyed you enjoyed your stay with us, and we hope to welcome you back in the future!Kind regardsLuke - Front Office Manager
P A
Classic King Room
Stay Date Mar 2024
Solo traveler
1 Reviews
8.0/10
Very Good
Posted on Apr 5, 2024
Good value for your money.
Response from Property: Good afternoon,Thank you for leaving a review of your recent stay with us.We are thrilled to read that you enjoyed you enjoyed your stay with us, and we hope to welcome you back in the future!Kind regardsLuke - Front Office Manager
Guest User
Superior Room
Stay Date Jun 2022
Family
5 Reviews
7.0/10
Posted on Jul 24, 2022
There was a mix up with the booking which was a little incomvenient and took several calls to resolve it
Response from Property: Good afternoon,Thank you for leaving a review of your recent stay with us.We are thrilled to read that you enjoyed you enjoyed your stay with us, and we hope to welcome you back in the future!Kind regardsLuke - Front Office Manager
Guest User
Superior Room
Stay Date Jun 2022
Couple
4 Reviews
10/10
Outstanding
Posted on Aug 16, 2022
Unbelievable stay what a trip I have had !! I would recommend to anyone
Response from Property: Good afternoon,Thank you for leaving a review of your recent stay with us.We are thrilled to read that you enjoyed you enjoyed your stay with us, and we hope to welcome you back in the future!Kind regardsLuke - Front Office Manager