Staff were very friendly and helpful, the lobby is stunning. Stayed before, many years ago and had an amazing suite... the room this time round wasn't so great. Obviously just one out of a lot so I'm not judging the whole hotel by the one room but it was 401 and every time the lift went up or down there was a very loud rumble, not what you want for a relaxing stay and it did wake us up a couple times when people were coming back late. There was a ticking noise and a dripping coming from somewhere too which was quite annoying. The bathroom door was hard to open and close as well. Other than that, the room had everything we needed and the beds were comfortable. Location is perfect, only 5/10 minute walk from the city centre and literally around the corner from the castle.