Reviews of Eco Smart Apartments Premium City

the biggest problem of this hotel is there is no front desk service. If you are foreign travelling without a German mobile, it will cost you a fortune for you to call the front desk. Also the lady behind the phone, I think, is a Russian. Unless you are a English speaker, it will be quite difficult for you to understand her. Also the wifi availability in each room depends on whereabout your room is. Other than that, there is really nothing to complain about.

It’s completely virtual check in. I was having an issue since I booked on trip but when I called, the receptionist was very helpful and got me checked in and helped me find my room. There is no breakfast or amenities but the room is large and has typical apartment things. This was my 2nd stay.

This hotel is managed in a self-service form, from check-in to exit did not see any staff, feels like a Japanese B&B, can only self-service CHECK-IN and CHECK-OUT, but the procedures are very complicated, unlike Japanese B&B will inform the check-in guidelines in advance, so meet To the problem is very helpless, first the first day of check-in turned out to go online to run many procedures and fill in a lot of information to get the confirmation number, then use the mobile phone with the confirmation number to log in to the hotel's dedicated system to get the room number and use the mobile switch to enter the room, although there is a self-service door card machine, but can not do, Check-in took nearly 30 minutes, if the phone is out of battery or no network, really have to sleep on the street.Secondly, the room we stayed in has no air conditioning, the room only provides a mini fan, we stayed in August, the indoor temperature at night up to 30 degrees, immediately call emergency customer service phone, by In our stay for two nights, customer service reply to the off-duty time no way, but guaranteed the next day will send staff to follow up, to the next afternoon back to the room situation remains, no one has followed up, very angry and disappointed, feeling customer service is very unscrupulous and irresponsible, will never choose this hotel again ~

It was terrible. The air conditioner was leaking, the exhaust fan in the bathroom was roaring, and there was no staff at night. I couldn't sleep at all. It was terrible.

It took 40 minutes to check in. It was a self-check-in, but the reservation number was not confirmed and there was no explanation on how to register the key, which was the worst. I saw other guests having a hard time checking in. I think the self-check-in system needs to be changed. However, the location and room were good.

This is actually my favorite German hotel. It is an automated unmanned hotel. Of course, there are also waiters to do the cleaning. There is an office area inside, and it is all entered through a mobile phone. For foreign tourists, it can avoid a lot of embarrassment due to language barriers. There is also a kitchen and a TV, which is very good. The hotel is very new and the hygiene is also good.

A bit far from the city center, a completely self-catering hotel. If there is a problem, I can contact the customer by phone and solve the problem in time. It's just unacceptable that no one cleans the room every day.

The room is new and great, with complete kitchen utensils but no seasonings. There is also a large refrigerator and an oven, but no microwave! There is actually conditioner in the bathroom, and the location is very convenient!

Bad review! Bad review! Bad review! Bad review! Bad review! Bad review! Bad review! Bad review! Bad review! Bad review! Bad review! Bad review! Does not match the picture at all! There is no front desk, and you can only find Ctrip customer service to deal with problems thousands of miles away! The room is small and poor in hygiene! However, Ctrip's customer service attitude has always been very good and can solve problems in time!

房間很乾凈，還可以做飯，也很方便，周邊步行就可以有超市飯店以及走着去廣場也不遠，推薦。下次還會再住這裏。