Homewood Suites by Hilton - Oakland Waterfront

They replaced a broken fridge not fast but they did. Same hustle with a clogged sink. Room service is promised every other day, OK, on requests they finally managed it after 4 nights... They claimed that our prepaid amount was not paid and forced me to contact Trip dot com for clarification. Kind of strange. Our room came with street view which means a freeway + train line, see pic. With closed windows the noise was no issue for us, AC is working fine. For useful hints on the area ask the pretty nice janitor;)

Breakfast was ok, would have liked more turkey or beef breakfast sausage or bacon instead of pork. Not sure if this is a pet friendly hotel

fair room condition, stairwells litter, some staff helpful (but front desk has not power to fix things)

The room was OK at best. Furniture was very dated. Laminate was coming off in the kitchen no central air portable air conditioner that worked OK friendly but I wouldn’t recommend staying there.

Worst stay ever! Air conditioner didn’t work. They said we had to leave it at 66° overnight and it would be fixed in the morning. Next we opened the heavy mirror closet door to hang clothes, and the door completely fell off and hit my husband. Next morning AC couldn’t be fixed. Moved us to another room. AC broken there! When they tried to repair this one, it was so bad they had to replace the whole unit which took 4 hours! We kept loosing WiFi when we left the room and had to keep going to the desk to get promotional codes because we booked through ******* instead of directly through the hotel. The one positive is that the housekeepers were friendly and the room was spotless.

I stayed at several hotels while visiting Oakland and this one topped the rest. I will certainly be staying there again in the future!

Everything about my room and stay here was top notch. My bay view was delightful, service was excellent, and breakfast was fantastic. I visit the Bay Area often and this will be my accomodations from now on. Well done!

The staff was wonderful and the lobby looks great. However, one of our bed sheets was a dust ruffle, we were missing shampoo, but had double conditioner, the bathroom wallpaper was peeling.