I stayed at this place on seven separate occasions, typically for 4–5 nights at a time. I continued returning because it was conveniently located for my work and, despite various issues, the convenience outweighed the drawbacks.
Over the course of my stays, room quality was inconsistent. Some rooms were bright, comfortable, and reasonably quiet, while others suffered from maintenance issues such as leaking toilets, dripping showerheads, poor water pressure, loud heaters, plumbing noise, weak Wi-Fi, limited electrical outlets, and strong musty odors. Noise levels also varied significantly depending on room location. Some rooms were surprisingly quiet, while others were affected by highway noise, thin walls, or plumbing sounds from neighboring rooms. The floor staff were generally friendly and helpful.
Unfortunately, I encountered BEDBUGS on two separate stays in two different rooms.
I am highly reactive to insect bites and tend to notice them quickly. During the first incident, I initially assumed the irritation was dry skin because it occurred in the middle of the night. By the time I realized something was wrong, I had received numerous bites. I eventually located and captured a live bedbug and reported it to the front desk. Staff moved me to another room and upgraded me for the remainder of my stay. The bites became severe enough that I needed medical treatment and medication. The reactions persisted for approximately five weeks, with recurring flare-ups. Despite this, I chose not to pursue a formal complaint. Instead, I requested only a one-night refund and an upgrade on a future stay, which felt like a reasonable resolution, and I made the request politely and kindly. I provided the live bedbug I had captured and considered the matter an unfortunate incident that could happen anywhere.
Because the place was so convenient for my work, I returned. Approximately one month later, I was bitten again in a different room. Having experienced bedbugs before, I recognized the signs immediately and captured another live bug after the first bite. Staff promptly moved me to another room, which I appreciated. However, when I later requested the same resolution as before—a one-night refund—I was told that the insect I had captured “must have been an ant.” This was particularly frustrating because I had physically provided the specimen and had also photographed and recorded the bug and documented the resulting bites. The statement gave the impression that the evidence may not have been properly examined or was dismissed. Without the photos and videos, the situation would have been much more difficult to address.
What surprised me most was the final outcome. Rather than addressing the repeated issue, I was informed that they would no longer accept future reservations from me because they could not meet my expectations. My concern was specifically about the presence of bedbugs, and I remained calm and understanding throughout the process, although I was genuinely shocked that the issue had occurred again.
Of all the staff members I encountered, Mary at the front desk was the only person who offered what felt like a genuinely sincere apology. This experience was stressful both physically and mentally due to the repeated occurrences and how the situation was handled. Her apology provided a sense of closure that I did not otherwise receive.
