Hotel Esperanza Oaxaca Central

No comment,but never recommend.

This place is TERRIBLE apparently anyone can just walk in and claim they have a room to get a key. My key was given to someone else, as we were checking in I stood at the desk for 10 minutes while the receptionist held the door open for some construction workers that were finishing up carrying bags of debris at 8pm instead of addressing the mistake, she never asked for my ID or anything no explanation as why my key was given away she just ignored me like I wasn’t there, she never offered any type of assistance, basically there’s no check in process. This property is under remodeling or construction the noise didn’t stop until past 9:30pm. No bell staff to carry luggage upstairs either. THE ROOM IS A NIGHTMARE!! We booked a family room with 3 beds since it was 5 of us, literally a dungeon, dark with broken furniture and with the dirtiest carpet I’ve ever seen in my life! It looked nothing like the pictures!! The beds were so hard with stained sheets and hard pillows as well. Only 1 dirty towel was offered and the bathroom was disgusting, the shower had a torn plastic shower curtain, a broken window (please see picture) and a water heater inside the shower, the receptionist will not tell you that you have to turn it on 15 minutes before you shower so be aware, no fans in the room, beds are hard as rocks, no remote control for the TV we asked for one on our way out to dinner the receptionist said it was lost, no A/C in the room (they claim they do), no WIFI either maybe the receptionist should give you the access code but again she ignored me and never offered assistance, no room service (they claim they do) only a KFC QR code on the wall. And to my horror a broken door latch, or none whatsoever. We used a chair to to block the door just to feel safe. Terrible practice of lying to get people to book a room, the rooms look nothing like the pictures. They are scamming people in their ads. Maybe I wouldn’t mind the accommodations if I knew upfront what I’m getting myself into. But don’t lie to my face showing me pictures and offering amenities you don’t have. It’s just wrong. Either they are pretending to be a part of the OYO hotel chain or they have just been neglected by the chain.

They never asked for an ID they gave my key to someone else. Apparently anyone can walk up to the desk claim they have a booking and they’ll hand you a key to a room without checking your credentials. Even when I stood at the lobby for at least 10 minutes in front of the receptionist with 4 pieces of luggage. No assistance was offered, the manager seemed to be busy with his construction workers bringing down bags of debris, making all kinds of loud noises past 8pm. This property is under renovation which is not disclosed in the page. The room was in terrible conditions. We booked the multi family room with 3 beds since it was 5 of us. The room is in terrible conditions with torn curtains, no safety latch, no remote control, the dirtiest carpet I’ve ever seen in my life and to make matters worst, 1 dirty towel for everyone to share.

The room had an odor that was unbearable to stay in.

cheap is expensive

Staffs are so friendly and smiley. It was an old hotel but good for the price. It was close to everything and very central.

I arrived and the lobby was not welcome at all. I took a quick shower but had to wait 15 minutes for hot water. Then pictures because the room was unacceptable. The top lock was broken, there was no safe for valuables, the door had cracks, and bed had holes. I left.