The check-in clerk and the clerks I spoke with when changing rooms and checking out were also very polite and tried to be as accommodating as possible.
I checked into my suite on Friday evening. It was around midnight, so my daughter and I just went to bed. The following morning I attempted to pull out the couch for my daughter to have her own bed/room in the suite. It was broken, and would not open all the way, nor would it go back in. That's when I discovered that it was still made with dirty sheets (and had a gross pen, and some other odds and ends that were down in the seat cushions). I noticed the awful BO smell coming from the couch/bed that took over the entire room. We went to the front and ended up changing rooms to another suite. I requested that they double check the pull out, but it was still dirty when I got into the room, and I had to have housekeeping clean the crumbs from off the mattress. Then the bedding kit I was given for the pull out had a ratty/torn mattress cover, and was missing the blanket and pillow case and I had to go and ask for another one. The drain in the bathtub inside the master bathroom of that suite was broken and didn't drain, but I didn't discover until I was already showering. When my shower was completed, I was knee deep in water, and it had only drained down to about an inch of water by the following morning.
Needless to say, we will NOT be returning to this location. This was the condition of the suites!!!!!