BEWARE! BED BUGS! ROACHES! UNSANITARY ROOMS! AVOID!
I booked this hotel through ******* and checked in on the evening of November 22nd, 2023. The room seemed dirty and the smoke detector was broken where there were just some wires hanging down. I used the bathroom and noticed ROACHES on the ground. This alarmed me, so I checked the bed for BED BUGS. A couple fell onto the floor. I have shared photos and video of them here. I lifted up the mattress and was greeted by a DIRTY USED DRUG SYRINGE and TOURNIQUET under the mattress with BED BUGS crawling by it. At this point I was totally disgusted and just wanted to leave. I informed the front desk and the lady would not refund me and make it right with me. I took my complaint to ******* and they were unable to immediately make it right with me either and are having to escalate the matter to Wyndham. I've had two previous, unrelated problems with Wyndham hotels in two other cities (2017 and early 2023), so I'm not confident Wyndham will make this right either. I hope ******* figures out how to refund me. Definitely AVOID this Days Inn Hotel as well as anything related to Wyndham, because they will not make legitimate concerns right, even with proof. I understand a "no refunds" policy for personal reasons, but an UNACCEPTABLE, UNSANITARY ROOM with ROACHES, BED BUGS, and USED HAZARDOUS SYRINGES should be an exception to this. I hadn't even got in the bed there, yet after I left the hotel,I discovered a BED BUG CRAWLING ON MY LEG