Candlewood Suites Olive Branch (Memphis Area)

Reviews of Candlewood Suites Olive Branch (Memphis Area)

Candlewood Suites Olive Branch (Memphis Area)

7448 Craft Goodman, Frontage Rd, Olive Branch, Mississippi, 38654See Hotel Details
Candlewood Suites Olive Branch (Memphis Area)
Candlewood Suites Olive Branch (Memphis Area)Candlewood Suites Olive Branch (Memphis Area)Candlewood Suites Olive Branch (Memphis Area)
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1 night

Guest Reviews

7.7/10
Good
25 Reviews
Verified reviews
Location7.7
Amenities7.7
Service7.7
Cleanliness7.7
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Positive reviews(1)
Guest User
Stay Date Jul 2022
Business travelers
6.0/10
Posted on Aug 2, 2022
They had good reviews and the concept and everything about Candlewood suites is positive but the room I was put in definitely needed a deep cleaning……. The towels and bedsheets were all freshly laundered but from the edges of the baseboards to the moldy air conditioner to the refrigerator that was so noisy I had to unplug it to sleep I was surprised for the price the room wasn’t in satisfactory condition. When I checked in around 9 PM there was a group of adults smoking **** right there in the lobby where I checked in I guess it’s legal in Mississippi now I’m not sure I’m not from the state. Again the concept is great the open floor plan, a lot of counter space to lay out your work on and a kitchenette for extended stays…..my point is the room needed some things fixed and it definitely hadn’t been cleaned thoroughly in quite some time.
Response from Property: Dear BassBoyles, Thank you for choosing our hotel while visiting Olive and for taking the time to provide feedback about your experience. Pleasure having you as our guest. I am very sorry that you did not experience an exemplary stay due to mold in the room and the cleanliness. This is certainly below our usual high standard of service. Please be assured that I have noted and forwarded your comments to the management to improve. In the midst of the inconvenience, I am glad to know that the towels and the bedsheets were still appreciated. I very much hope that you will grant us the opportunity to prove ourselves again. Best Regards, Ben W. Case Manager IHGService