Quality Inn

A smaller quality inn that is clean, well kept, with very friendly front desk staff. It's near everything you could want - a subway across the street, a tire shop, a convenience store next door, a walgreens a block away, and a walmart about 5 miles away. It's not really right off the thruway (and they are opening a new choice properties in Verona that is much closer to the thruway) Internet is decent, cell service is excellent. The only negative - and it's a big one if you're staying more than a night or two, is that this property (which used to be a Super 8) doesn't have any laundry facilities, and I didn't see a laundromat anywhere close to it in town - something to be aware of.

I have a lot of positives to share about this site, with a couple of concerns as well. The room was very clean and nicely appointed. When we arrived, we were a bit early (20 minutes before check in at 4:00) and were greeted by an employee who was in his car having a break. While I am sympathetic to the fact that breaks are important, I believe good customer service would have indicated that since we had driven for hours we could have been checked in a bit early. Fortunately, there were some stores nearby to occupy our time until after 4:00. It was a comfortable, quiet night and we were ready for breakfast at 7:30. It appeared that the breakfast was not fully set up as there was no cereal or bread/bagels/muffins/etc. We did eat a waffle and drank coffee, but felt we were short changed. I did ask about it when I left the breakfast room and received a "Sorry about that", with no indication that someone would deal with it. When I checked in, I specifically asked if the stay had been registered for the "Stay 2 Nights, Get One Free" promotion. The attendant didn't have an answer, but assured me he would take care of it. When we went out for supper, he called out to me to tell me it had been taken care of. Apparently it hadn't because when I called Customer Service to obtain further info, I was told that there was no record on file. We will probably stay at this site again as its location is convenient, but I will be quicker to speak up in the future. As an aside, I did not receive a survey from Choice Hotels about our stay and can't seem to find a site to provide this feedback.

Violations of Americans with Disabilities Act! Women and then a large male employee came to desk and was Very nasty and Aggressive. Acted offended just having to register us. Charged Credit card before we got there, Never told when calling that we would be put on second floor and we have disabilities and in late 60’s. Told no rooms on first floor, but if we gave them an extra $20 they would give us a room on first floor. They Stood at Bottom of stairs as we tried to lug our luggage up two flights yelling, mocking us and laughing the entire time! We were scared to death but needed a room at this point. Next day checking out, a man sitting in recliner in office wouldn’t even get up to check us out! I have no written correspondence. The guy wouldn’t get up to check us out! This has been reported to Windham and American with Disabilities program! I can’t even give this one dot!

Great place to spend an overnight trip. The room was very clean and adequately stocked. There is a Dunkin right next door and lots of places to eat in walking distance. The hallway was a little bit loud with kids running up the hall at one am but that is not the owner's fault.

This hotel was in some tender loving care. It was one of the last rooms available near The Turningstone as there was a performer we were going to see. The chain lock was broken, the shower/tub was dirty and I wouldn’t let my pet stand on the mat inside it. Staff closed the front desk to go home for dinner. We were told there would be some breakfast items - muffins, fruit for breakfast. There was a small basket of little apples and that was it. I would not stay there again. Pictures arent at all what you get. Waaaay overpriced.

The hotel room was not cleaned. Food and hair in the bed as well as mystery stain. Blanket was ripped and had cigarette holes. Citrus chemicals and old cigarettes made it hard to breathe. Avoid at all cost.