Hyatt Regency Seragaki Island Okinawa

We had spent 4 nights at the hotel during the Golden Week which might have influenced the perception of service, but not dramatically. Among the advantages of the hotel are: nice spacious rooms (ours had a stunning sea view); generally good location with beautiful nature and access to the beaches where you could actually swim (not a given on the island) - at least until the tide goes too low; reasonably good food across the restaurants with rather friendly prices; stylish bar with quality drinks. Among the disadvantages are: very non-Japanese service (generally not very helpful, with low penetration of English among the staff) and lack of attention to detail that could make the resort actually very nice - again, not very typical case for Japan. A few pieces of advice to the management: 1. Bring the option of in-room breakfast. If a guest is sick and can’t go down, it’s impossible to order in-room breakfast on the day, while rooms service opens at 11:30. Same frustration goes to the coffee stall downstairs that doesn’t serve coffee during earlier breakfast hours 2. Consider equipping rooms with coffee machines and contemporary electronics - low costs to take, yet massive disadvantage for the 5* status for not having them 3. Pay more attention to room service: we spent 48h without shampoo and shower gel. Our glasses were washed occasionally. New bottles of drinking water arrived only once. 4. Fix the beach! The amenities there look like a poor community beach area, especially those shameful umbrellas. You have reasonable amenities at the pool - why not spreading them to the beach areas to make them feel more like a resort rather than public beaches that no one gave any care? 5. Gym and SPA amenities could use a bit of refreshment. I won’t mention SPA service itself which might be a result of poor luck with the specific technician 6. Empty mini bar equals lost revenue. You could easily cover the modifications above through adding more options for people to enjoy drinks at their balconies. What makes staying in Japan truly special - genuine care and attention to every detail - was completely missing over our stay at this Hyatt. In fact, we consistently had that feeling “this could actually be really nice” and then something would go terribly wrong with the awkward service. The hotel that looks like 5* on pictures leaves a 3* aftertaste at max. I am only writing this because I felt it didn’t have to - those are easy aspects to fix.

We have such a lovely stay in here! Love the area, clean room and friendly staff! Would definitely come again!

Just one time only even the resort have a good sunset spot. Slowly check-in .take long time if compare to other 5 stars hotel. The breakfast service on the first day was quite cumbersome due to the multi-step queueing process. However, I noticed a significant improvement on the second day as the procedures were simplified. It seems the hotel took guest feedback into account. I don't like service in Italian restaurant but the taste is good. please noted : 1,000 ¥ / night for parking

We had a lovely stay at this hotel! Everything was clean and comfortable, the staff were friendly and welcoming, and the overall atmosphere made it a very enjoyable experience. We would definitely stay here again.

Excellent service and well furnished clean room. Breakfast has a good spread too. The carpark is a few mins walk away from the main hotel which they offer shuttle service. Enjoyed my 2N stay.

Very baby-friendly environment, tasty restaurants and helpful staffs. Will revisit

Our stay was absolutely incredible. The hotel is located on its own private island, which made the experience feel exclusive, peaceful, and truly special. The views were breathtaking, the rooms were beautiful and spotless, and the staff provided exceptional service throughout our stay. Every meal was delicious and thoughtfully prepared. It was the perfect luxurious escape, and we can’t wait to return.