1) although we had a confirmed reservation since February, upon our arrival the incompetent service person told us that it was full but that we could take a more expensive suite, well, let's see! Then, when I saw the email I received that I put under her nose, hey presto, a room was free!🤦♀️ 2) the rooms are extremely noisy 3) the rooms are far from being spotless (see photos) 4) the sheets are made of very unpleasant polyester 5) the shower smells of pee 6) there is no mixer tap in the shower (or sometimes it is mounted backwards) as a result you are alternately scalded or frozen 7) the Wi-Fi does not work 8) we asked for 2 days to change rooms to try to have some peace and quiet, it was only possible on the 3rd day 9) the incompetent receptionist does not even know that the museums are closed on Fridays and Saturdays. I remind you, miss, that you work in a HOTEL, not a bakery, so make a minimum effort or change jobs or keep quiet about the only positive point: the catering staff: welcoming, professional, smiling and the food is good at breakfast and dinner.
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