Best Western Plus Universal Inn

I left my phone charger in the room when checking out. The cleaning staff found it immediately and took it out for me when I was in the parking lot. I am so grateful about that.

Great location.., 15 minutes walking from the hotel to the Universal’s theme parks. There’s a Miller Ale House in front of the hotel. Fair breakfast… Comfortable room.., with good bathroom. Clean lobby.., with new decoration. I’d definitely stay again..!!

Great location and price. Staff very friendly. Slept like a baby!

This hotel is in an absolutely fantastic location for Universal Studios - that’s without a doubt the key selling point. It’s next door to a DoubleTree Hilton which charges a lot more but is directly next door so with the Best Western you can stay just as close but for less. I had a problem with the air conditioning kicking in and out all night and the buttons wouldn’t fix it. I rang and reported it to reception the next morning, and when I returned I asked at reception and the person manning the desk didn’t know anything about it. I was worried. However I shouldn’t have been as when I got to the room it had been fixed by maintenance and remained on (phew) for the rest of my stay. The cleaners were great and serviced my room every day, leaving it lovely and fresh for when I returned from the theme park. The overall state of the hotel is a bit tired but this shouldn’t put you off booking - a hotel this close to Universal should mean you spend most of each day at Universal! If you’re planning to spend more time in the hotel, and don’t just need a comfy bed to stop over, then this may not be the hotel for you. However if you’re looking for a good price and a great location this is for you for sure! Just to note, there is a free shuttle to Universal it leaves once in the morning and returns about 5.30 (check most up to date times with the hotel). It’s free but quite small. Not a problem as Best Western is the first stop but it does pick up from a Hampton as well, and gets quite crowded. All in all, I’d give this hotel a strong 4/5!

Check in guy was friendly. We had one sleeping on the couch, went to open that and the sheets had not been changed. Housekeeping was right there in the hallway and changed them quickly. Hallway smelt funky and had heavy duty driers for the carpets. Stuff was on the floor so not sure it was swept/vacuumed. Breakfast wasn't bad but it was cold even though we went down at 7 when it starts. Beds were comfy and everyone working was friendly.

The floor i was on had a horrible smell like a mildew musty smell, it actually made me gag. Luckily i had perfume and that helped a little bit. The tile floors in the bathroom are a little skeevy. The fridge in the room made a loud buzzing noise so that got unplugged. Its definitely a little dated and time for an uplift.

The location of the hotel is great, walkable to Universal and Shoppings. Shuttle to Universal was good. Most staff were nice and helpful. Breakfast was on the same menu for 8 days. Room keys became ineffective almost every day. There were some little bugs in the washroom. Our toilet clogged once in the evening, the front desk asked us to get a tool from him and unclog the toilet by ourselves. We did. The toilet clogged again the next day. Another staff changed our room. The cleaning staff was good for the first 6 days. On the 7th day, new cleaning staff did not clean the room until we came back from the park and asked for room service. There were no towels that day until we asked for towels.

The location and setting were not preferred . Bathroom floors were filthy . The hotel was worn and in need of many repairs . First room we went to , toilet broken and we had to move again. Second room was neater but bathroom door was water damaged and needed to be replaced . Hotel breakfast was not what I expected and a disappointment . The staff was so kind and accommodating , I really appreciated them . I will not stay at best western ever again , feel like they’ve no longer have any standards. Sad