Hilton Garden Inn Lake Buena Vista/Orlando

one cleaning every two days. One light is broken. Smoking smell in the room.

Poor service. Hidden charges for parking.

It was a solid hotel, but the price and amenities did not much the value of the hotel. The service was solid, and they were mostly attentive. The rooms were clean, but a bit dated. The pool also appears smaller than the pictures advertise.

No hot water when we checked in/arrived and still no hot water when we checked out in the morning. Wasnt able to take a shower after being out all day. When you check into a hotel it is something you should be able to do. Very disappointing.

I just recently stayed at your facility over the last two days and unfortunately it was less than impressive. Upon arrival to our room the housekeeping attendant opened the door for us went into the bath room and then left the room. It looked as though she was checking to make sure there were plenty of towels. The room was very humid and even after having mild weather and having the AC on many items including our bed always felt damp for our entire stay. We also noted there was only one washcloth and no soap by the sink as well as an empty bottle for the shower gel. I had to go to the front desk to retrieve these items myself. While there I requested an extra pillow that I was told would be delivered yet never came. Upon check out this morning be it very early there was no one at the front desk and two other parties noted they had been there for 30 mins. I understand possible issues or short staffing and gave your team the opportunity to make it right but no action was taken. I hope you will fix these issues moving forward to best meet the needs of paying customers.

I usually don’t have any problems staying at any Hilton, however, this time around was different. After checking in on Friday, the water in the room was luke warm and stayed luke warm all of Friday and all of Saturday. Sunday morning, we had to take a cold shower because the water in the room was completely cold. We ended up being late to our concert because we waited over an hour just to get an iron. We called the front desk and explained that our iron wasn’t working, after 30 minutes went by I went downstairs to see what was the hold up. The young man at the desk said that he’d notified housekeeping after we called. He then called them again. I went upstairs and continued to wait. After another 30 minutes went by, my boyfriend went back downstairs to see why housekeeping still hadn’t come to our room. On his way back upstairs, he ended up finding someone in housekeeping and getting an iron from her. About 15 minutes after that, we get a knock on our door from a man bringing an iron. No apology or anything. I did explain these problems to the manager upon checking out. She was polite and apologetic.