Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more strongly—so every rating reflects real, up-to-date stays.
Verified reviews
Location7.9
Amenities7.2
Service7.5
Cleanliness7.3
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All reviews(111)
Positive reviews(10)
Reviews with photos/video(2)
Negative reviews(1)
Guest User
2 Queen Beds Room, Non-Smoking
Stay Date Feb 2025
Family
1 Reviews
10/10
Outstanding
Posted on Mar 31, 2025
Only stayed one night. Location is great. Room was spacious and clean. Front desk staff was courteous and friendly. Would stay here again.
Brisao
Deluxe Double Queen Room
Stay Date Sep 2024
Couple
1 Reviews
8.0/10
Very Good
Posted on Nov 2, 2024
Great area to stay
KathyJV
Deluxe King Room
Stay Date Oct 2024
Couple
2 Reviews
6.5/10
Posted on Dec 3, 2024
1. Initially we were put in a very substandard room. I had to complain to the front desk and then they moved us to an acceptable one (why didn't they do that in the first place?)
2. We stayed for 5 nights and only on the last day did they clean the room...unacceptable
3. Nobody is ever at the front desk to answer the phone when you call for something so you literally had to go downstairs in the cold to talk to someone
4. The carpet outside the room (#10308) and along the entire walkway to the elevator was soaked with water from a leak somewhere.
On a positive side, the bartender was very nice and the Manager was very helpful when we eventually spoke with her.
Airah
Tower Deluxe Double Queen Room
Stay Date Oct 2024
Family
1 Reviews
6.5/10
Posted on Nov 16, 2024
The location was good but rooms in Tower Buildings aren’t clean enough compared to the pictures. The washrooms are old fashion and not well maintained. There’s also stains on our blinds. As well as the floor was too dirty.
Barbara
Deluxe Double Queen Room
Stay Date Nov 2024
Traveling with friends
2 Reviews
9.5/10
Amazing
Posted on Mar 8, 2025
Great location!!! The only thing missing was complimentary coffee in the lobby.
Guest User
Tower Deluxe Double Queen Room
Stay Date Sep 2023
Traveling with friends
1 Reviews
6.0/10
Posted on Oct 15, 2023
They gave me the wrong room and every furniture in the room was soaked. Adrian however was great even though I couldn’t change rooms
Guest User
Tower Deluxe Double Queen Room
Stay Date Oct 2023
Couple
1 Reviews
10/10
Outstanding
Posted on Nov 22, 2023
It was really clean and professional
The whole hotel smell fresh good
Sutthisan
Deluxe Double Queen Room
Stay Date Jun 2023
Family
1 Reviews
8.0/10
Very Good
Posted on Jul 29, 2023
Great location to Universal and room facility.
Guest User
Tower Deluxe Double Queen Room
Stay Date Aug 2022
Couple
4 Reviews
4.0/10
Posted on Sep 5, 2022
Great location but room floor was dirty, television, microwave, coffee maker, and fridge were not working and neither was the telephone as I tried calling front desk, no dial tone. There’s no soap in the bathroom. Ac unit was not working. I tried called from desk and had to leave a voicemail and made them aware of the situation and still no call back. I had to leave in the mine of the night due to ac not working and was too tired to even go and complain. Just don’t know why I haven’t even received a call back. Very upsetting.
K. Wong
Tower Deluxe Double Queen Room
Stay Date Nov 2024
Traveling with friends
4 Reviews
8.0/10
Very Good
Posted on Feb 8, 2025
The room is large and clean, but the facilities are old and the lighting is insufficient. I specifically requested a high floor and a quiet area when booking, and the room is in a quiet location. Overall, the hotel is economical and a good choice in the area. The hotel is close to Universal Studios and is about 15 to 20 minutes' drive from Disneyland. There is free parking for guests, and you can also make reservations online for free shuttle buses to the theme parks.