Guest User
September 13, 2022
While this hotel is only 2 miles from the Universal parks, the staff is openly prejudice and rude to customers of certain nationalities. When booking on this app I was notified of a deposit fee (typical of most hotels these days) and was prepared for the charge to my credit card; however, I was not anticipating ANOTHER charge of $37 for amenities of the hotel. I also noticed that my deposit fee was different from other guests. As far as the cleanliness goes, on the surface all was appropriate. It didn't become an issue until I was scared to death by two huge roach like bugs one morning. I woke up my husband at 5am to kill them, then right as he went back to sleep and I went back to getting ready three more came from the closet area. My husband and I were only staying the weekend so we didn't make a big fuss, but I will not be staying here again.