Grand Hotel Orlando at Universal Blvd - Shuttle to Theme Parks

Looks beautiful on the outside but NASTY on the inside! When I walked into room it smelled like mold,mildew,wetness so powerful I called to change rooms on a Friday but they " claim" no rooms available as they have about 30 people in waiting room checking in and out! When I called she said they would have to check me out but beings it's 11pm where am I going to find a room at that time with my kids plus Fridays are very expensive as I booked a week prior so we can go to Halloween horror.Speaking of when I booked they say they would shuttle there but we would need to Uber back which is fine, but come to find out when I checked in they only shuttle to the place in the morning and they did not tell me that when I booked the room. The room was so dirty I had to use a sweatshirt along with the kids having to use their shirts to put on our pillows, I sent the kids down to that new sheets but they said that I need to come down and get them they did not care at all about our comfort or cleansiess of the rooms because they did not change the sheets I have proof of that and pictures to show need I say more. Don't let the outside fool you because the inside is nasty!!

The breakfast was not satisfactory for the extra charge I paid when making reservation. Parking was also an extra charge unexpected. Otherwise nice location and appropriate accommodation.

I had a total stay at the hotel of about 30 hours. When I arrived I was surprised to find out that you're expected to pay for parking. Maybe that's not unique to this hotel, but it is still an inconvenience. My room was fine, the front desk staff at the time of my check in was warm & welcoming. But I requested a wake up call and did not receive it.

our stay beginning February 2026 unfortunately involved multiple serious problems within the first several hours. We were initially assigned a room with a broken door that would not properly close. The elevator was also not working, so we carried luggage upstairs late at night only to discover the room was unsecured and unusable. After waiting for security, we were reassigned. After finally falling asleep around 1:00 AM, at approximately 2:20 AM another couple entered our room with active key access due to a duplicate room assignment. Being awakened in the middle of the night by strangers physically entering your room is extremely distressing and a significant safety failure. The following morning, our keys were deactivated due to the same system error, requiring another trip to the front desk.   What did the hotel do on the stranger? NOTHIN.     I called them left voice messages, talked to the front desk.... as of a week nothing!     Of the manger, Chris Richardson, would like to talk I have left voicemails, messages with works.... nothing Trip.com was very helpful but was stuck as while because the hotel isn't responding to their messages.  Trip.com was good.   BUT at this point I would NOT recommend the hotel.   ( I am not even sharing another issues we had before we even got a room...)

Lorna was kind , courteous, and professional our entire stay. Love how she delegates the front desk and help so many guests at once. Her team made my stay both comfortable and worthwhile.