Margarita
January 20, 2024
If I could give 0 stars I would. Where to begin. This was by far my worst experience ever. I checked in after a long day at the parks, and when we come in try to get settled in the shower head in the bathroom wasn’t working, you could only use the bottom sprout, secondly the AC wasn’t running. We set temp to 65 and AC was blowing fan mode, no cold air coming and it would periodically turn off and on making the room very humid. And as if that wasn’t enough there where mosquitoes in the room, kept getting bit by bugs and to top it off the bed had “throw” pillows!!! Not full sized pillows, but those decorative size ones! Went to front desk and I requested a refund and full cancellation, at this point I had already booked another room across the street at Hyatt & the representative was giving us a hard time and didn’t want to help at all.