Spark by Hilton Ormond Beach Oceanfront

Very Disappointing Stay – Poor Cleanliness, Missing Bedding, and Unprofessional Staff Our stay at this hotel was extremely disappointing, and I would not recommend it to others. While the room appeared somewhat updated at first glance, it quickly became obvious that proper cleaning is not being done. Upon entering the room, there was long black hair throughout the bathroom and sleeping areas — on the toilet, in the tub, and even stuck to the bedding. We cleaned what we could initially and left for the day, assuming the issues were limited. I wish I would have take pictures prior to using the bathroom when we seen all the hair on the toilet seat but i quickly wiped it off to use it. We specifically booked this room because it was advertised to accommodate six people with three beds. Two beds were set up as expected, but when we pulled out the sofa bed in the evening for our children, there was no bedding at all. When we went to the front desk, we were told they had no bedding available. This was shocking, as providing bedding for all advertised sleeping accommodations should be standard. We were handed three loose sheets, and the staff member was unfriendly and dismissive. We then requested additional towels since the room only had three towels for six guests. The front desk questioned how many towels we already had and then rudely stated that we were “supposed to ask for beach towels” after using the pool. No such information was provided at check-in, nor was there any written notice explaining this policy. We were given no paperwork, no hotel information, and no guidance at check-in. Regardless, questioning guests over towel use — especially with six registered occupants — was unnecessary and unprofessional. After returning from dinner, we became increasingly uncomfortable with how dirty the room truly was and decided we could not stay. We contacted Hilton, who directed us to Trip.com (who we booked through). Trip.com contacted the hotel directly and also received a rude response from the front desk staff. We were told the manager would be contacted the next day, but two days later no manager has responded, and we are being denied a refund. We checked out around 8:00 PM and were in the room for approximately 30 minutes total, mostly to drop our belongings before leaving to eat. Despite the lack of cleanliness, missing bedding, and unprofessional treatment, the hotel has refused to issue a refund. A hotel that advertises accommodations for six guests must be able to provide clean rooms, proper bedding, basic hospitality, and respectful service. This property failed on all counts. Think carefully before booking here. We deeply regret our stay.

We had an ocean front room which was very large with sleeper sofa if needed. It’s an older hotel which appears to have been updated. No real complaints other than the pool could have been heated. Staff was very friendly and accommodating.

Hotel was nice and clean. Staff was super friendly!! A++ Onlt drawback was that we paid extra for Oceanview and our room was in the side so we saw a SLIVER of the ocean from our balcony. Not ocean front at all. The pool was ice cold- but I suppose that’s to be expected this time of year. Overall would stay again but not play for oceanview.

I did enjoy access to the beach and the view was awesome. The only thing is no microwave, coffee maker, nor ice bucket was in the room. I had to go downstairs for an ice bucket & I noticed a microwave in the lobby with coffee maker. But my visit was very peaceful and great.

The room was large, comfortable. Clean and quiet. The staff did an outstanding job. The were kind, friendly and helpful. I had a delightful experience.

Overall, my stay was quite adequate. Check-in went smoothly enough and the staff were both informative and helpful. I did not like that the luggage carts were around the buildings corner and its slightly inconvenient that if a luggage cart is in fact needed: instead of being able to stay inside the hotel to access an elevator you have to exit the lobby walk around the front of the parking lot and then re-enter the building with the added hassle of using your keycard. It was quite difficult to do on my own and I could only imagine how hard it would be for someone disabled. The inside of the room was immaculately clean however the terrace was lacking. The hotel advertised room service, a washer/dryer ( like there was one in each room) , a restaurant on premises, and a few other amenities that in fact were not provided. I had difficulty accessing the QR code hotel information and I believe the wrong link was being pulled up due to a Google owned storage option kept displaying un the url. Unfortunately, I had to check out an hour early due to the overflow drainage face being installed upside down and the drainage system under the tub being non-existent; water then flooded the lower level floors.

Room service is every other day, at check in an ice bucket should have been given and we should have been notified that every time something like extra towels were needed, one has to go to the front desk. the pool was very clean and surrounding areas, patio also. Breakfast had simple items, good.

This was our second time visiting this location. The staff is always friendly and the rooms are spotless. The housekeeping manager is amazing and runs an awesome crew. We plan on visiting this location again in the future.

Quick one night visit to Ormond Beach. It was a holiday weekend so the hotel was full. The staff was on top of everything:) very accommodating. All was ok!