Shizutetsu Hotel Prezio Osaka Shinsaibashi Reviews

The room is small, as expected, as an ordinary room in Japan (I downgraded to the smallest room which is 2 m2 smaller because I want to stay in the same room for 2 nights booked via SMGLOBAL). The location is tricky because it is in the middle of 2 metro stations, which is too much walking with heavy luggage both ways. What really upsets me is the lack of competence of the concierge staff in understanding the problem of the washing machine I met one night. The drying phase went completely wrong, which basically kept drying unstoppable. Told the nighttime concierge staff. Not too pleasant yet acceptable for him to pull out a translator to understand English. But he told me to wait for another 40 mins (which is shown exactly the same on the washing machine 40 mins ago) in the middle of the night because he couldn't switch off the machine. To me, he didn't take this seriously until I told him I would ask for compensation if there were damages to my clothes. And then in 15 minutes, he turned off the machine manually. Boom! Of course, my clothes are damaged and shrank after being dried so long. I did get the full compensation as a DISCLAIMER. But I wish I wouldn't have to throw myself in this scenario at 2am.

Staff are kind, facilities are awesome, everything were satisfied👍🏻

Staff was great and really tried to help with everything, even though not hotel related. Has bag storage after checkout so was able to leave them there and come back later. Mini fridge with free bottled water every day. I found it a good place to stay.

Hotel is new, thus it is clean!!! Some distance to shinsaibashi shopping street and slight far from metro station….receptionist is not fluent in english and strong japanese slang…

A very clean hotel. Pick for my Osaka stay again. Free coffee , Green tea, and bottle water. Amenities is Pola. Strategy location for shopping especially high end Brand.

Very well located new hotel. Service was great and rooms were comfortable. Would stay again

It's a good hotel, nice location, very close to lots of restaurants. Staff are nice, breakfast is good. Would stay there again.

Good location, easy access to shopping areas and transport Good buffet breakfast

Very minimal but functional. No frills. Good location

Lovely little hotel which is very central to most of the tourist area around. Subway is a 5 min walk away. There are many restaurants on the street and the one right opposite stays open till 4am which was great as we got in after midnight. Great value for money.

The overall experience is very good, personnel was great and the room was adequately large and very clean

Good location, clean and quiet

Nice hotel

All facilities are good! Self-service check-in and check-out! The hotel will clean the room after 12 o'clock every day! It takes about 3 hours!  The location is about 10-15 minutes' walk from Shinsaibashi Station!