Reviews of Best Western Hotel Fino Osaka Shinsaibashi

Response from Property: 感謝您選擇入住我們酒店，並抽出寶貴時間分享您的真實體驗！ 很高興您對大床房的床鋪舒適度以及酒店靠近長堀橋地鐵站（5A出口步行約1分鐘）的便利位置感到滿意。關於您提到房間空間略受影響的問題，我們會認真參考您的反饋，在今後的房型設計和安排上進一步優化，為客人提供更舒適的入住體驗。 同時，對於早餐未能達到您的期望，我們深表歉意。我們已將您的意見反饋給相關部門，後續會在菜品種類和口味上不斷改進，力求為您提供更加豐富和美味的早餐選擇。 再次感謝您的寶貴意見，期待未來有機會為您帶來更加滿意的入住體驗！ Best Western Hotel Fino Osaka Shinsaibashi Front

Response from Property: Thank you very much for having stayed at our hotel this time. Also, thank you again for having posted a review despite being busy. Based on the opinion received this time, we will reform and continue to aim for better service improvement. If you use the hotel again, we are glad.

Response from Property: Dear　Bernice Ler、 Thank you very much for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize that your experience did not meet your expectations. We are very sorry to hear about your impression of our front desk service at check-in. Providing warm, welcoming, and helpful assistance is a core value of our hotel, and we regret that this was not reflected during your stay. Your comments have been shared with the team for immediate review and improvement. We also apologize for the inconvenience caused by the air conditioning system, limited ventilation, and the shower facilities. Additionally, we deeply regret the insufficient cleaning of the minibar, as this does not reflect our cleanliness standards. These issues have been reported to our maintenance and housekeeping teams to prevent similar occurrences in the future. Your feedback is extremely valuable to us, and we take it seriously as an opportunity to improve our service and facilities. While we regret that this stay left you with a negative impression, we appreciate you bringing these matters to our attention. Thank you again for your honest comments. Best Western Fino Osaka Shinsaibashi Front Desk Supervisor

Response from Property: Thank you for sharing your feedback! We are delighted to hear that you found our location convenient and enjoyed the proximity to the food center. It’s great to know that our room amenities met your needs and that you appreciated the free coffee and tea available in the lobby. We look forward to welcoming you again and providing another comfortable stay. Best Western Hotel Fino Osaka Shinsaibashi Front

Response from Property: 尊敬的客人 非常感謝您再次選擇入住本酒店，並長期以來自2019年起在每次大阪之行中都惠顧我們，謹致以誠摯的謝意。 得知您對酒店的免費咖啡與飲水機、洗衣機、烘乾機以及微波爐等設施感到滿意，我們深感欣慰。同時，也很高興本次入住中您享受了浴缸帶來的舒適體驗。 另一方面，對於浴室內未設定防滑墊，導致您使用時存在不便與安全顧慮，我們深表歉意。關於浴室地面防滑問題，我們會作為重要的改善課題進行認真評估與研究。 此外，關於本年度將客房清掃由每日調整為每三天一次的政策，也感謝您的理解與支持。我們將持續努力，進一步提升整體住宿體驗。 衷心感謝您的寶貴意見，期待未來繼續為您提供更加安心、舒適的入住體驗。 此致 敬禮 Best Western Hotel Fino Osaka Shinsaibashi Front

Response from Property: This time thank you for your contribution to the review, thank you for your high evaluation. Thank you very much. We appreciate your satisfaction and I am very pleased. Thank you for praising the employees.I appreciate that you have appreciated our employees. We aim to further improve service. I am very pleased that you have liked us. I am happy if you can use the hotel again. Best Western Hotel Fino Osaka Shinsaibashi

Response from Property: Thank you very much for staying with us and for sharing your wonderful review. We are delighted to hear that you enjoyed our convenient location. Being just a 10-minute walk from Dotonbori and only 3 minutes from the nearest subway station makes it easy for our guests to explore the city. We’re also glad you found plenty of dining options and convenience stores nearby. It truly means a lot to us that you would choose to stay with us again. We look forward to welcoming you back on your next visit to Osaka! Best Western Hotel Fino Osaka Shinsaibash Front

Response from Property: Thank you so much for your kind words! We’re delighted to hear you enjoyed our location and the nearby dining options. Our team takes great pride in creating a welcoming atmosphere, and we’re thrilled to know you had a pleasant stay. We hope to welcome you back again soon!

Response from Property: Thank you so much for staying at our hotel the past few days. I appreciate your gratitude towards our staff. Our goal is to further improve our service. I'm so glad you enjoyed our stay. I would love to have the opportunity to use our hotel again.

Response from Property: Thank you very much for choosing to stay with us and for taking the time to share your feedback. We are pleased to hear that our connecting room was convenient for your family and that the room size allowed you to open your large suitcases comfortably. At the same time, we appreciate your comments regarding the limited breakfast selection and the small dining space. Your feedback is valuable to us, and we will use it as we continue working to improve our services. We hope to have the opportunity to welcome you and your family again on your next visit.

Response from Property: Thank you very much for staying at our hotel. Thank you for praising the employees.I appreciate that you have appreciated our employees. We aim to further improve service. We look forward to seeing you soon on your next visit.

Response from Property: Thank you very much for choosing our hotel and for sharing such wonderful feedback. We are delighted to hear that you enjoyed the spacious and modern guest room, the dramatic views from the large windows, and the relaxing bathroom amenities. Providing a comfortable and memorable stay for our guests is our top priority, and your kind words are truly encouraging for our team. We look forward to welcoming you back on your next visit to Osaka and hope to create another exceptional experience for you. Best Western Hotel Fino Osaka Shinsaibashi

Response from Property: Thank you very much for staying with us and for sharing your feedback. We are delighted to hear that you found our hotel services excellent and enjoyed our convenient location surrounded by many restaurants and convenience stores. It is also wonderful to know that the access to Shinsaibashi suited your needs. We appreciate your comment regarding breakfast as well. Your feedback is valuable to us as we continue working to improve our guest experience. We hope to have the pleasure of welcoming you again on your next visit to Osaka.