The price was reasonable, and the room was spacious with a washing machine, though no dryer. Here are a few negative experiences:
1. **Location is just okay:** It's a ten-minute walk to the subway station, and it's not on a main line. Getting to Umeda requires a transfer and a lot of walking. Walking to Shinsaibashi also takes over ten minutes, which was too much for kids and seniors.
2. **Major ventilation issues:** There was a strong, musty basement smell. This same odor circulated from the bathroom. Coming back after a day out, the smell was so overwhelming I felt like I would pass out. We couldn't open the balcony door at night to sleep, so we just endured it – it was truly indescribable.
3. **Booking and extension issues:** We booked three nights and wanted to extend for one more. However, the online booking required a minimum of two nights. When we tried to arrange a single night directly with the hotel, they quoted a price nearly double the online rate and explicitly stated the price was non-negotiable. Check-out was before 10 AM, and considering how tiring it would be for the kids and seniors to move, we reluctantly stayed.
4. **Luggage storage:** After check-out, there was no one to look after luggage. Storage lockers were available, but our oversized luggage didn't fit in the largest one. We had to leave it in the lobby, basically hoping for the best.
5. **No room cleaning:** The room wasn't cleaned, and we had to find our own trash bags and take out the trash ourselves. The duvet cover was constantly askew, and the duvet insert kept peeking out.
6. **Fruit fly infestation:** There were an excessive number of fruit flies, the tiny ones typically found around trash cans. We couldn't get rid of them all. The bathroom ceiling was covered with the remains of flies killed by previous guests, and despite my efforts, I couldn't eliminate them all either.
In summary, the pervasive unpleasant smell was a major turn-off. I won't be staying here again.
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