Patina Osaka

My top pick in Osaka! The service was exceptional; I didn't have to lift a finger with my luggage from the moment I stepped out of the car. The check-in process was a delightful, seated Japanese-style experience. Hotel staff personally escorted me to my room. This will definitely be my first choice again next time I visit Japan.

My friends and I came to Japan for National Day, and we specifically chose to stay in a five-star hotel for a day. This place had good reviews, and it looked like it had a great view directly facing Osaka Castle. When we arrived, it was evening. At the lobby, they took all our luggage. We just had to go upstairs to check in. The staff brought our luggage directly to our room. The front desk needed passports for everyone and a deposit. I heard that credit card refunds can be slow, so I opted for a cash deposit. The accommodation tax was directly deducted the next day. The room was really spacious! And since there were three of us, the hotel set up a third bed by the window. The capsule coffee in the mini-bar was free, but there was a price list for everything else. There was a surprising amount of water in the room. The bathroom was huge, with separate wet and dry areas, and a large bathtub. They provided three bathrobes and even separate spring/summer pajamas in the drawer. The shower gel, shampoo, and conditioner all smelled lovely. We also made sure to check out the gym. One of my friends woke up early the next day to work out (so dedicated!). You need your room key card to enter the gym. It was very clean, had a good selection of equipment, and even complimentary fruit. The swimming pool seemed to require reservations, and since we didn't bring swimsuits, we didn't go. For breakfast the next day, you just give your room number and then there's a menu to order from, with both Western and Chinese options. I ordered fried eggs with sausage, and my friend had the Japanese set. Other items like bread, pastries, coffee, and yogurt were self-service, but I thought the taste was just average. Oh! One thing I thought was really great was that my friend got her period and stained the bedding. When we checked out, I asked the front desk if there would be a cleaning fee, and they said it was absolutely fine! That was really good. Plus, they even had a Chinese-speaking front desk staff, so communication was seamless.

The room had a great view and the breakfast staff were very welcoming. The only downside was that the room wasn't always cleaned thoroughly.

The room was quite spacious for Japan, and the service was very friendly. The hotel had a really pleasant fragrance. The night view of Osaka Castle from the top floor in the evening was a real highlight, and the nearby restaurants were also delicious. The breakfast provided was pretty good too. The only minor inconvenience was that to go down from your room, you had to take the elevator to the top floor first and then switch to another elevator to reach the first floor. Other than that, everything was great.

The hotel boasts excellent views, directly facing Osaka Castle Park. It's also conveniently located, about a 20-minute drive to the Umeda shopping district. The room was spacious, more than enough for our stay. The breakfast was a la carte, and every dish was fantastic – no misses there. The service was attentive, making for a great overall stay.