Mitsui Garden Hotel Osaka Premier

Reviews of Mitsui Garden Hotel Osaka Premier

Mitsui Garden Hotel Osaka Premier

Mitsui Garden Hotel Osaka Premier, 3 Chome-4-15 Nakanoshima, Kita Ward, Osaka City, Osaka Prefecture, 530-0005, JapanSee Hotel Details
Mitsui Garden Hotel Osaka Premier
Mitsui Garden Hotel Osaka PremierMitsui Garden Hotel Osaka PremierMitsui Garden Hotel Osaka Premier
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Guest Reviews

9.0/10
Great
498 Reviews
Verified reviews
Location8.9
Amenities8.9
Service8.9
Cleanliness9.3
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All reviews(498)
Positive reviews(477)
Reviews with photos/video(114)
Offers pick-up/drop-offs(63)
Easy to get around(40)
Quiet & comfortable(39)
Loved the view(27)
Delicious breakfast(20)
Relaxing hot springs(19)
Convenient for shopping(16)
Close to metro(14)
Negative reviews(21)
Guest User
Superior Queen (River View) [Non-smoking]
Stay Date May 2025
Couple
2 Reviews
10/10
Outstanding
Posted on Jun 8, 2025
The service from the hotel staff was excellent. The shuttle service from and to the hotel is available from Osaka station.
Response from Property: Thank you very much for staying at Mitsui Garden Hotel Osaka Premier. We would also like to thank you for taking the time out of your busy schedule to provide us with your feedback. We are very pleased to hear that you were satisfied with your stay with us this time. We are glad to hear that you were able to take advantage of our shuttle bus service. We will do our best to make your stay even more comfortable the next time you stay with us. Again, thank you very much for choosing our hotel from among many others. We look forward to serving you again. Mitsui Garden Hotel Osaka Premier Room Manager
Carina Chai
Standard , 1 Bed Double , Shower
Stay Date Apr 2025
Traveling with friends
3 Reviews
10/10
Outstanding
Posted on May 28, 2025
Neat and clean room, quiet surrounding, friendly service, hot spring on 16/F is very good to relax after whole day of sight seeing.
Response from Property: Thank you very much for choosing our hotel. We would also like to thank you again for taking time out of your busy schedule to write a review. We are very pleased to hear that you are satisfied with our large bathrooms and services. Based on the feedback we have received, we will strive to improve our services even further. We hope you will visit us again. Rooms Department Manager
Guest User
Standard , 3 Beds
Stay Date Mar 2025
Traveling with friends
4 Reviews
8.5/10
Very Good
Posted on Apr 24, 2025
The location is far away the main station, even there is a station which is not the main route, but near the hotel. This hotel is suitable for some business rather than travel. The subtle bus is very helpful. At last, I still recommend this hotel for businessman
Response from Property: Thank you very much for using our hotel hotel. Also, thank you again for giving us your thoughts at that time. We saw how comfortable you stayed and we feel very happy. Thank you for praising the employees.I appreciate that you have appreciated our employees. We aim to further improve service. We will continue to promote better service in the future. We sincerely look forward to your next visit.
Note11thai
Moderate Twin Room Non smoking
Stay Date Nov 2024
Other
20 Reviews
10/10
Outstanding
Posted on Jan 5, 2025
I stayed here for 5 nights. I had a good time staying and walking around the hotel which is near by the river. If having a chance to come back to Osaka, I would definitely stay here again. Staff: Very professional, nice and polite. Water: 2 Aluminum bottles of water were provided in the room everyday. Bathroom: Perfect in the sense that the shower area is separated from the bathtub. Amenities: Not provided in the room, yet available on the ground floor in front of the elevators. Location: A bit far from the shopping area, however the hotel shuttle bus is provided according to the time table back and forth. For the subway there are 2 line walk about 10-15 minutes. The nearest convenient store is 5 minutes away. My room was at the end of the hallway which I thought was good. However the next morning I found out that it was close to the housekeeping room, so I unavoidably heard the noise every morning. Especially on the last day I there's something in front of my room, so I was woken up by 6 persons at least, technicians,talking in front of the room.
Response from Property: Thank you for choosing to stay with us at Mitsui Garden Hotel Osaka PREMIER and sharing your review. We are glad to hear that you were almost satisfied with your stay. However, we apologize for any disturbance to your relaxation during your stay caused by the noise. If you notice anything during your stay, please feel free to inform the front desk. We will do our best for your confortable stay. Again, thank you for your honest feedback and we truly hope to have another opportunity of welcoming you, when your travels bring you to Osaka in future. Rooms Department Manager
demis
Standard , 1 Bed Queen , River View
Stay Date Mar 2025
Family
2 Reviews
6.0/10
Posted on May 5, 2025
Spoken English at the front desk very poor and late check out policy really unfavorable if needed after 3PM
Response from Property: Thank you for using Mitsui Garden Hotel Osaka Premier the other day. Thank you again for taking the time to provide your feedback. We apologize for the inconvenience caused by our staff's English skills. Although we are working to improve the language skills of our staff, we are disappointed that we have not yet reached this point. We are relying on machines to fill in the gaps, but we will continue to work on this issue. Late check-out is subject to our cleaning schedule. Our cleaning time ends at 2pm. For this reason, cleaning cannot be done after 2pm. Therefore, late check-out after 2pm will incur an additional night's charge. Thank you for your understanding. We will continue to work on improving our services. We hope you will consider using our services again if you have the opportunity. Rooms Department Manager
Mohd Yusri
Moderate Twin Room Non smoking
Stay Date Oct 2024
Traveling with friends
2 Reviews
9.5/10
Amazing
Posted on Nov 6, 2024
Nice view from the rooms window. Spacious and clean.
Response from Property: Thank you very much for staying at Mitsui Garden Hotel Osaka Premier. We are very pleased to hear that you were generally satisfied with your stay. We will continue to make every effort to ensure that all of our guests are satisfied with their stay with us. We hope you will continue to patronize Mitsui Garden Hotel Osaka Premier. We look forward to welcoming you again. Rooms Department Manager
ModNat
Moderate Queen Room-Non-Smoking
Stay Date Nov 2024
Family
2 Reviews
9.0/10
Great
Posted on Mar 24, 2025
The service is awesome. Sadly there is no amenities for kids.Breakfast is tasty especially the seaweed. My son really love it.Bathtub is very very clean. Shampoo & body shampoo from Mikimoto,the smell is sooooo good.
Response from Property: Thank you very much for your recent stay at Mitsui Garden Hotel Osaka Premier. We thank you again for taking the time to share your impressions of your stay with us. We are very happy to hear that you were satisfied with your stay. Please ask at the front desk for slippers and toothbrushes for children, so please use them the next time you stay with us. I am so glad you like the breakfast, bathtub and MIKIMOTO. We hope that you will visit our hotel again when you plan to come back to Osaka. We look forward to welcoming you again. Rooms Department Manager
Guest User
Premium Floor Deluxe Twin Room
Stay Date Nov 2024
Couple
5 Reviews
10/10
Outstanding
Posted on Dec 28, 2024
Had a lovely experience with this hotel, staff at lounge was very friendly, and we enjoyed the free flow drinks. Room was big and spacious
Response from Property: Thank you very much for staying at Mitsui Garden Hotel Osaka Premier. Thank you again for your valuable feedback. We are very grateful for your compliments about our lounge and staff. Encouraged by the feedback we have received, the entire staff will continue to strive to improve our services in the future. We hope that you will have another opportunity to stay at Mitsui Garden Hotel Osaka Premier. We are looking forward to seeing you again in the future. Rooms Department Manager
Anonymous User
Moderate Queen Room-Non-Smoking
Stay Date Nov 2024
Solo traveler
7 Reviews
9.5/10
Amazing
Posted on Dec 17, 2024
Very good services, polite staff, english speaking, clean room and the room is not noisy from neighbor and stuff really good
Response from Property: Thank you very much for having stayed at our hotel this time. Also, thank you again for having posted a review despite being busy. Based on the opinion received this time, we will reform and continue to aim for better service improvement. If you use the hotel again, we are glad. Rooms Department Manager
Guest User
Moderate Queen Room-Non-Smoking
Stay Date Nov 2024
Solo traveler
3 Reviews
9.5/10
Amazing
Posted on Dec 11, 2024
The hotel is conveniently situated 7 mins walk from either the blue or the red line. The checkin and checkout process is very smooth. Staff is friendly and communicate in English.
Response from Property: Thank you very much for having stayed at our hotel this time. Also, thank you again for having posted a review despite being busy. Based on the opinion received this time, we will reform and continue to aim for better service improvement. If you use the hotel again, we are glad. Rooms Department Manager
Guest User
Run Of House
Stay Date Nov 2024
Traveling with friends
53 Reviews
6.0/10
Posted on Dec 6, 2024
Booked 3 nights in 2 bookings. I was requested to check out from the room after 1st booking. And check in again. This is not acceptable
Response from Property: Thank you very much for staying at Mitsui Garden Hotel Osaka Premier. We are not able to provide you with the details of your review, so please contact the hotel directly and we will be able to provide you with a more detailed answer. Thank you for taking the time to fill out this review. We will continue to strive to improve our services. We sincerely look forward to welcoming you again. Rooms Department Manager
MrHEAVY
Moderate Queen Room-Non-Smoking
Stay Date Oct 2024
Couple
10 Reviews
8.5/10
Very Good
Posted on Nov 24, 2024
The hotel was clean and staff were friendly. However, it was a little far from subway stations or other transit stations.
Response from Property: Thank you very much for having stayed at our hotel this time. Also, thank you again for having posted a review despite being busy. We are very happy to know that you were satisfied with your stay. However, we are very sorry to hear that you are not satisfied with the access from the hotel. Based on the opinion received this time, we will reform and continue to aim for better service improvement. If you use the hotel again, we are glad. Rooms Department Manager
Guest User
Comfort Double Non-Smoking
Stay Date Feb 2025
Solo traveler
2 Reviews
9.0/10
Great
Posted on Mar 4, 2025
Very helpful staff, shuttle bus service makes everything easier.
Response from Property: Thank you very much for your stay at our hotel. We are grateful for receiving a valuable evaluation. Thank you very much for appreciating our staff. We will also tell those who responded on the day and encourage the maintenance and improvement of daily service. We will continue to devote ourselves to striving to give impression and satisfaction to many customers in the future. We look forward to your continued use.
Vahid2t
Comfort Double Non-Smoking
Stay Date Oct 2024
Solo traveler
3 Reviews
7.0/10
Posted on Nov 9, 2024
I requested a room away from lifts with view, but I got a room close to lifts with no view.
Response from Property: Thank you for your recent visit to our hotel. We are very sorry that we were not able to fully respond to your request. Among the room types that you reserved, we arranged a room farthest from the elevator, but due to the fact that we were fully booked on that day, we were unable to provide you with a room type that met your other preferences. We are sorry that we could not be more flexible during your trip. We will make every effort to improve our services in the future, and we will continue to strive to be a hotel that satisfies all of our guests. Rooms Department Manager
Anonymous User
Standard , 3 Beds
Stay Date May 2025
Family
16 Reviews
10/10
Outstanding
Posted on Jun 13, 2025
Very good experience stay in this hotel.
Response from Property: Thank you very much for staying at our hotel. Thank you very much for appreciating our staff. We will also tell those who responded on the day and encourage the maintenance and improvement of daily service. I am very pleased that you have liked us. I am happy if you can use the hotel again.