Guest User
February 12, 2024
I made two reservations to check in, but something went wrong with the second one. When I booked a non-smoking room and checked in, the hostel said it received the order for a smoking room. The customer service was very proactive in following up, but it still took time. Fortunately, I met a Japanese staff member at the youth hostel who could speak Chinese and helped explain the situation to the youth hostel. They gave the youth hostel a plan to make up for the price difference and change rooms. First, occupy the non-smoking room to avoid being full at any time. , and promised that if the customer service can solve the problem through the supplier, the price difference paid by me will be refunded to me. In the end, customer service refunded the price difference in coins. Travel is always full of episodes, but they are all small things that can be solved. Special thanks to the friendly staff of the youth hostel!
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