Shinpoin chou 14-21, Tennoji Ward, Osaka City, Osaka Prefecture, 543-0041, JapanSee Hotel Details
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1 night
Guest Reviews
9.2/10
Great
116 Reviews
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Verified reviews
Location8.8
Amenities9.1
Service9.2
Cleanliness9.6
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All reviews(116)
Positive reviews(115)
Reviews with photos/video(28)
Awesome rooms(46)
Clean and tidy(37)
Great service(21)
Awesome amenities(20)
Great location(17)
Large rooms(16)
Great value for money(10)
Many amenities(8)
Negative reviews(1)
M396416****
Double Room(Eco Room)-No Smoking
Stay Date Jul 2025
Family
12 Reviews
10/10
Outstanding
Posted on Aug 27, 2025
While the room wasn't as spacious as hotels I'm used to back home, it was perfectly acceptable for Japan. The room was clean and well-equipped. The hotel maintained a high standard throughout, and the price was also very reasonable.
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Response from Property: Hello, thank you for your praise for our cleanliness and facilities. We are pleased to know that you were satisfied with your stay. We will continue to work hard to provide you and every guest with better service. We look forward to seeing you again!
M497629****
Premium Twin Room(Eco)
Stay Date May 2025
Traveling with friends
3 Reviews
10/10
Outstanding
Posted on Jun 30, 2025
Absolutely loved it! Had such a fantastic time staying with my friends. Highly recommend!
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Response from Property: Thank you very much for choosing to stay with us and for your high evaluation. We are honored to know that you were satisfied with the cleanliness and service and would recommend it to a friend. We will continue to work hard to provide every guest with a comfortable and secure accommodation experience. We look forward to seeing you again!
_WeChat272333****
Twin Room(Eco)-No Smoking
Stay Date May 2025
Family
5 Reviews
10/10
Outstanding
Posted on Jun 28, 2025
Very clean hotel, excellent service, would recommend to friends.
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Response from Property: Thank you very much for choosing to stay with us and for your high evaluation. We are honored to know that you were satisfied with the cleanliness and service and would recommend it to a friend. We will continue to work hard to provide every guest with a comfortable and secure accommodation experience. We look forward to seeing you again!
Aglassofwater
Twin Room(Eco)-No Smoking
Stay Date Sep 2025
Family
9 Reviews
9.0/10
Great
Posted on Nov 2, 2025
It's a hotel that is in a living area. There is a supermarket about 5 mins walking distance. Room is clean and staffs are helpful
Response from Property: Thank you very much for your kind feedback.It’s also wonderful to know that you were satisfied with the cleanliness of the room and the helpfulness of our staff.We truly appreciate your stay and your warm words — they mean a lot to our team.We look forward to welcoming you again on your next visit to Osaka!
Guest User
Regular, Double With Bath, City View
Stay Date Mar 2025
Family
10 Reviews
7.0/10
Posted on Apr 20, 2025
Receptionists were courteous and helpful; location is decent but it takes about 10-15 minutes to walk to the metro, so might be inconvenient with luggages; amenities are decent (clean room, microwave & other kitchen appliances are foldable) but need to collect towels and etc from counter daily.
Response from Property: Thank you very much for choosing to stay at HOTEL SHINPOIN OSAKA .We are so glad you have enjoyed staying our hotel.We will continue our effort to provide the best service for our guests.We are looking forward to welcoming you on your next stay with us.Thank you again!
U446586_1860120****
Twin Room(Eco)-No Smoking
Stay Date Jun 2025
Family
4 Reviews
8.7/10
Very Good
Posted on Jul 22, 2025
The hotel truly exceeded my expectations. The facilities are quite new, and the bathrooms are spacious. The Pola toiletries provided were excellent, and all other amenities one would expect were readily available. The air conditioning was also incredibly effective! The only downsides are its distance from public transport and the very limited dining options in the immediate vicinity, meaning you have to walk quite a distance to find food.
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Response from Property: Thank you for choosing to stay with us and sharing your valuable feedback. We are delighted to learn that you were satisfied with our hotel facilities. This is undoubtedly our greatest motivation for continuous service improvement. We sincerely apologize for the inconveniences you mentioned regarding transportation and dining. The hotel is located in a quiet residential area, so transportation and dining options are somewhat limited. We will further improve the information provided about the surrounding area to make it easier for you to plan your itinerary and dining options during your next stay. We look forward to serving you again in the future and wish you a pleasant stay!
khunlau
Twin Room(Eco)-No Smoking
Stay Date Jun 2025
Family
3 Reviews
9.7/10
Amazing
Posted on Jul 13, 2025
The hotel's location isn't exactly central but is quite accessible, with bus routes 12 and 62 nearby. The front desk staff spoke Chinese during check-in, which greatly facilitated communication. Having washing machines on the second floor was incredibly convenient, especially for a summer trip. The room was very spacious by Japanese standards, and the bathroom was surprisingly large – much bigger than expected. TV channels were limited and all in Japanese, which I wasn't sure was standard for hotels in Japan. The hotel was exceptionally quiet. Used towels and linens are collected from the hallway at 10 AM, as per their policy. Overall, I was very pleased with my stay; it significantly contributed to a high-quality experience for my Osaka trip.
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Response from Property: Dear guest, thank you very much for staying with us and leaving us such a great review! We will continue to work hard to improve our facilities and service standards. We look forward to welcoming you again!
6696****
Premium Twin Room(Eco)
Stay Date Jun 2025
Other
17 Reviews
10/10
Outstanding
Posted on Aug 7, 2025
I've stayed here multiple times, as it's conveniently located near my home. It offers excellent value for money, with spacious and very clean rooms. While it's a 10-15 minute walk from the station, the price makes it absolutely worthwhile!
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Response from Property: 非常感謝您選擇入住我們酒店,並給予高度評價。得知您對酒店感到滿意,我們感到非常榮幸。我們會繼續努力,為每一位客人提供舒適、安心的住宿體驗。期待您的再次光臨!
Super taw
Premium Twin Room(Eco)
Stay Date May 2025
Family
1 Reviews
10/10
Outstanding
Posted on Jun 24, 2025
Great hotel and the family room is really nice and good enough for 5~6 persons. Thanks
Response from Property: Thank you very much for choosing Hotel Shinpoin Osaka.We would also like to take this opportunity to thank you for taking the time to write a review of our hotel.As a member of the hotel staff, we are very happy and grateful to hear that you were satisfied with your time at our hotel.All of our staff will continue to make efforts to further improve our hospitality.We hope you will visit our hotel again when you are in the neighborhood.We all look forward to seeing you soon.Hotel Shinpoin Osaka Front Desk Staff
JasvinderSingh
Premium Twin Room(Eco)
Stay Date Jan 2025
Family
3 Reviews
9.0/10
Great
Posted on Feb 16, 2025
Check in and out was very easy using trip.com. Staff were nice. Room very clean and big. I was very satisfied. Good heating in room and bathroom. Toilet seat were heated.
Response from Property: Thank you for your kind review! We’re delighted to hear that you had a smooth check-in and check-out experience through Trip.com and that you found our staff friendly. It’s also great to know that you were satisfied with the cleanliness, room size, and heating facilities. We truly appreciate your feedback and hope to welcome you again in the future!
Telmuun Enkhtaivan
Premium Twin Room(Eco)
Stay Date Sep 2025
Family
11 Reviews
10/10
Outstanding
Posted on Nov 6, 2025
Comfortable and cozy for family
Response from Property: Thank you very much for your kind review.We are glad to hear that you and your family had a comfortable and cozy stay with us.We hope to welcome you again on your next visit to Osaka.Wishing you and your family all the best!
Guest User
Economy Twin Room-Smoking
Stay Date Jan 2025
Traveling with friends
3 Reviews
10/10
Outstanding
Posted on Mar 28, 2025
good place
Response from Property: Dear Customer, Thank you for staying at Hotel Sympoin Osaka this time. We look forward to your next visit. Hotel Sympoin Osaka Front Staff
Guest User
Twin Room(Eco)-No Smoking
Stay Date Jul 2025
Traveling with friends
2 Reviews
6.5/10
Posted on Aug 19, 2025
It was clean, very spacious, and comfortable. However, I felt that the amenities were a little lacking. They replaced the towels, but they refused to replace the slippers. Also, the nearest station was about a 10-minute walk away, which was a bit inconvenient, and I stayed there on a hot summer day, so the heat was unbearable...
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Response from Property: Thank you very much for staying at our hotel. We are very pleased to hear that you enjoyed the spaciousness and cleanliness of your room. However, we regret that we were unable to meet your expectations regarding the amenities provided, the need to change slippers, and the inconvenience caused by the distance from the nearest station and the heat. We will use your feedback as a reference for future improvements. We appreciate your valuable feedback. If you have the opportunity to visit us again, we will strive to make your stay even more comfortable.
Guest User
Premium Twin Room(Eco)
Stay Date Jun 2025
Family
3 Reviews
8.0/10
Very Good
Posted on Jul 27, 2025
The room was comfortable and clean, but the shower water temperature was a bit difficult to adjust; it was either too hot or too cold, and the adjustment knob was too sensitive. Although there was an induction cooker in the room, there were no utensils for cooking. In addition, the soundproofing was a bit poor, and ambulances would pass by from time to time, with loud sirens that could easily wake people up. Overall, it was still quite comfortable.
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Response from Property: Thank you for choosing to stay and providing your valuable feedback. We sincerely apologize for the inconvenience you mentioned regarding the difficulty in adjusting the shower water temperature and the external noise. We will carefully consider your feedback and use it to improve our facilities in the future. Additionally, although the room is equipped with an induction cooker, tableware and cooking utensils are not always provided. If needed, the front desk can provide them free of charge. Please feel free to let us know if you have any needs during your next stay; we will be happy to assist you. We look forward to serving you again in the future. Have a pleasant stay!
Guest User
Twin Room(Eco)-No Smoking
Stay Date Apr 2025
Family
1 Reviews
7.0/10
Posted on May 6, 2025
The bed was big and nice. The price was reasonable, so I guess it's okay that it's far from the station. I didn't understand what the receptionist said when I checked out, so I waited for a while and there was no more procedure. At that time, she said "Huh?", so the response was not good. Finally, it was disappointing.
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Response from Property: Thank you very much for using Hotel Shinpoin. We would also like to thank you for taking the time to share your review. We sincerely apologize for the unpleasant experience you experienced due to the inappropriate behavior of our staff upon check-out. We take customer feedback seriously and will continue to strive to improve our staff's customer service so that you will be satisfied. Please use our hotel again if you are in the area. All of our staff look forward to welcoming you. Hotel Shinpoin Osaka Front Desk Staff