6 Chome-12-19 Fukushima, Fukushima Ward, Osaka City, Osaka Prefecture, 553-0003, JapanView Hotel Details
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1 night
Minn Umeda-North Guest Reviews
3.9/5
Good
78 Reviews
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Verified reviews
Location4.1
Amenities4.0
Service3.8
Cleanliness4.0
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All reviews(78)
Positive reviews(11)
Reviews with photos/video(4)
Negative reviews(3)
Guest User
Standard Room
Checked in Oct 2023
Family
9 Reviews
4.0/5
Very Good
Posted on Nov 11, 2023
Good location. Close to train station and restaurants.
Response from Property: Thank you for choosing our hotel and for taking the time to share your feedback. We are delighted to hear that you appreciated our convenient location, close to the train station and various restaurants. Our team strives to provide a location that is not only easily accessible but also enhances our guests' overall experience by being near to key attractions and dining options.We hope that the ease of access and the variety of nearby dining options contributed to a memorable and enjoyable stay. It's always encouraging to know when our guests have had a positive experience, and we look forward to the opportunity to welcome you back in the near future.Warm regards,
Anonymous User
Triple Room
Checked in Dec 2022
Family
3 Reviews
2.7/5
Posted on Jan 7, 2023
- It is situated quite a distance from Osaka Station, in between Osaka and Fukushima Station.
- Be prepared to get stuck outside the glass door of the apartment as they do not provide pin code to enter the building at all.
- No staff on site for assistance. You have to first enter the building, then use a tablet to call the staff off-site. Staff wasn't well versed in English.
- Can't leave luggage at the apartment if you are early. They are strict with check-in time (3pm)
- The good thing is that the apartment provides kitchen, stove, fridge, dining table, washer, etc.
- Bedroom is hazardous. Be prepared to trip over sharp corners of the bed frame.
Guest User
Quadruple Room
Checked in Dec 2022
Family
2 Reviews
4.0/5
Very Good
Posted on Dec 30, 2022
Great location and good sized apartment for a family of 4 adults. Can improve on the cleanliness at washing area as well as quality of room slippers.
Guest User
Quadruple Room
Checked in Jul 2024
Family
2 Reviews
3.2/5
Posted on Aug 1, 2024
I have stayed in many self-service check-in hotels, and this one is the strangest:
1. Guests are required to proactively contact us to inform them of the check-in procedures, including the hotel door password and pre-registration.
2. After arriving and completing the check-in process, the door code given was wrong. After entering it three times, you had to wait for five minutes.
3. At first, I thought it was my fault. I waited five minutes and tried again, but it still didn't work. After several negotiations with the video staff, I finally took the key and opened the door.
4. The decoration and furnishings are strange, three-pointed and eight-pointed, and full of traps. Everyone left the hotel with a bloody head.
Guests have mentioned the above experience earlier, and it seems that the hotel has not made any improvements.
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Response from Property: Thank you for choosing our hotel. However, we sincerely apologize for the inconvenience and trouble this has caused you. In particular, we apologize for the issues with check-in and room keys, as well as the discomfort caused to you by the room environment. We take your valuable feedback seriously and will take immediate action to improve the situation. We will thoroughly inspect and review the situation so that guests can check in with confidence. Thank you for your continued guidance and encouragement.
Anonymous User
Standard Room
Checked in Aug 2024
Family
6 Reviews
4.0/5
Very Good
Posted on Aug 13, 2024
There is no check-in process and you need a password to get in. You have to scan and register your passport information on site, and you also have to fill in your email information. It is difficult to communicate via video if you don't understand Japanese or English.
Original TextTranslated by Google
Response from Property: Thank you for staying at our hotel and taking the time to write a review. We are deeply sorry for the unpleasant experience you had during check-in. We will consider your comments as a future issue. Thank you for your kind words and suggestions, it is very valuable and inspiring for our hotel. We will continue to work hard to become a hotel that everyone loves and look forward to your continued visit. We sincerely look forward to welcoming you again.
GeorgeC
Triple Room
Checked in Jul 2023
Business travelers
7 Reviews
3.7/5
Posted on Aug 9, 2023
The experience is average, Ctrip did not do a good job this time, and did not provide the password 1234 for the downstairs door in advance. After entering, scan the QR code by yourself + contact the staff via video to check in. The customer service is provided in Japanese, English and Burmese, and there is no Chinese service. During continuous stay, no one cleaned. The bed is very low, there is a wall-mounted air conditioner, and there is a slight water leak. Shoes cannot be worn in the room. There is wifi, but the connection fails. Not too far from Umeda station, 10 minutes walk. About 15 minutes walk from yodobashi. Better than the price.
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Guest User
Quadruple Room
Checked in Oct 2023
Travel with friends
4 Reviews
4.0/5
Very Good
Posted on Nov 5, 2023
The inside of the room was clean and spacious.
Original TextTranslated by Google
Response from Property: Thank you very much for using our hotel and for your satisfaction with the cleanliness and spaciousness of the room. At our hotel, we pay particular attention to the cleanliness and size of our rooms to provide our guests with a comfortable stay.
Your words are very encouraging. We will continue to strive to improve our services so that we can provide the best experience to our customers.
We look forward to seeing you again. We will make even greater efforts to provide you with a comfortable and unforgettable stay next time.
MonaBobo
Quadruple Room
Checked in Dec 2023
Family
3 Reviews
4.7/5
Amazing
Posted on Dec 23, 2023
Take the Kansai Airport bus to Hotel New Hankyu, although it takes two to three minutes longer than Herbis, but the route is more convenient.
There is a kitchen, washing machine, and the two large beds are low beds and can be put together, making it convenient for families with children. Note that the hotel does not provide toothbrushes and toothpaste.
There is a convenience store opposite the hotel.
What I don't like personally is that the toilet and bathroom are separated, which is a bit far apart and inconvenient.
We booked a 4-person room and specified two large and two small rooms, but two sets of towels were provided, which was not attentive enough.
*Before checking in, you must first contact the hotel on the hotel website and provide check-in documents in advance. The hotel will provide the main entrance password to enter the building check-in (self-scan QR code check-in when arriving, use NotePad in the lobby to contact the staff to provide room information )
To check-out, you can scan the Q R code inside the room door.
Original TextTranslated by Google
Response from Property: Thank you for staying at our hotel and for posting your review. After reading your review, we are very sorry to hear that you had some inconveniences, such as the lack of towels. I sincerely apologize. We will strive to improve the points you have pointed out in the future, so we appreciate your patience. Direct comments and comments from our guests are the most valuable thing for us at the hotel, and are a source of encouragement. We will continue to strive to be a hotel that is loved by everyone, and we look forward to your continued patronage.
Guest User
Quadruple Room
Checked in Jul 2023
Family
4 Reviews
2.2/5
Posted on Jul 31, 2023
Strongly not recommended! ! There is no front desk, no staff, no luggage storage... and check-in is very troublesome, and the check-in operation booked by Ctrip is even more troublesome. The check-out requirement is 10 o'clock, and half an hour is considered money...
Summary: Umeda is a good area, with convenient transportation, convenient shopping, a lot of food, and a lot of hotels. You don’t need to choose this one. There are many better ones around!
Original TextTranslated by Google
Guest User
Standard Room
Checked in Mar 2024
Travel with friends
4 Reviews
4.7/5
Amazing
Posted on Mar 25, 2024
Checking in at 3 o'clock is annoying.
Original TextTranslated by Google
Response from Property: Thank you for staying at our hotel and for posting your review.We are very sorry to read your review and to hear that you had an unpleasant experience regarding the check-in time.Regarding the points you have pointed out, we will share information within the company and consider countermeasures.We will continue to strive to be a hotel that is loved by everyone, and we look forward to your continued patronage.We sincerely look forward to seeing you again.
Guest User
Triple Room
Checked in Jan 2023
Family
2 Reviews
5.0/5
Outstanding
Posted on Mar 9, 2023
Good location, five to ten minutes walk to the station,
There is also a convenience store across the road
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JaziTp
Standard Room
Checked in Dec 2022
Family
7 Reviews
2.0/5
Posted on Dec 27, 2022
There is a problem with the left, the stinky left is late, and the ban is still banned on the second day
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Guest User
Quadruple Room
Checked in Dec 2021
Family
1 Reviews
4.0/5
Very Good
Posted on Dec 13, 2021
There was no email from the hotel until the day after the reservation was completed.
When I called the contact number, they responded immediately, but I was worried that I couldn't make a reservation because I didn't know how to check in.
The guest room felt like a room in an ordinary apartment, and the bed was large, and the toilet and bath were separated, so it was very easy to use.
We think that it is good hotel except one matter of check-in.